CRM and CX Blogs by SAP | SAP Community

Solution Architect for Customer Experience - SAP Certification

It is well known that smooth Customer Experience plays a major role in organization’s success. Integration and Extensibility are the most enhancing factors behind the scenes. Combined, these contribute to an Intelligent Enterprise. If you are looki...

SAP Service Cloud Version 2 - SAP Certification

"You don’t have to be the smartest person in the room; you just have to be the most committed to learning." - Jeff Bezos Do you want to learn more about the latest buzz “SAP Service Cloud V2 Certification"? You are at the right spot to get all the i...

Labs Talk 2024 - All shows, All streams!

Looking for all episodes of the SAP Labs Talk live stream? You've come to the right place. Below you find all episodes of 2024!All episodes of 2023 and before are also available. Labs Talk Spatial Computing Part 1/3Labs Talk Chit Chat on Jan 24Labs T...

Labs Talk Spatial Computing Part 1/3

Innovations in spatial computing are transforming the enterprise landscape and redefining the future of work. To gain insights into these developments, tune into the upcoming episode of Labs Talk, SAP Customer Experience's biweekly live stream. Th...

Email marketing in China

Unlike Western countries, email is not the major communication channel for users in China. They rely heavily on WeChat as their primary communication channel, even for business purposes. WeChat serves multiple functions beyond messaging and is integr...

Labs Talk: Recapping 2023

Join us for an journey down memory lane as we conclude the 2023 season of Labs Talk with a final epic live stream. Hosted by the duo, Andreas Neumeier and Sven Haiges, this special event is set to be a celebration of the year's most memorable mome...

The Art of Entrepreneurial Customer Success: Fostering SAP Customer Advocates and Amplifying Business Values

In the history of business, the pursuit of success once revolved around the transaction – the deal, the sale, the bottom line. It was a one-and-done mentality that left the customer relationship at the doorstep of the transactional exchange. However,...

SAP Labs Talk: GenAI at SAP

Join us for the upcoming Labs Talk live stream, titled "Labs Talk: GenAI at SAP", to be broadcasted on Nov 29, 23 at 17:00 CEST on the SAP Customer Experience LinkedIn Page. We are pleased to host Walter Sun, Global Head of AI, and Shardul Vik...

Accelerate Digital Selling Productivity with Interaction Insights in SAP Sales Cloud v2

According to research by Gartner, by 2025 more than 80% of all interactions between customers and B2B sales teams would happen through digital channels. For those ever-evolving sales pipelines, there could be hundreds of digital interactions in the f...

Labs Talk 2023 - All shows, all streams!

This post will be updated as new Labs Talk video streams come available. You can find all streams from Labs Talk 2022 here. For 2023, we will be issueing a free NFT via the SAP Web3 Cloud in each of our shows - below you will also find links to Open...

SAP Labs Talk – Vision Pro and Quest 3 - hype or revolution?

Join us for the upcoming episode of Labs Talk: "Vision Pro and Quest 3 - Hype or Revolution?" featuring our esteemed guest, Oliver Gutzeit from SAP. This insightful discussion will delve into the impact of Meta Quest 3 and Apple Vision Pro on t...

SAP Labs Talk – Ep. 9 – Digital Assistant for CX

Join us for a live discussion on the Digital Assistant for CX with Utsavi Benani and Aria Niazi, two leading experts in the field of generative AI. The Digital Assistant for CX is a groundbreaking technology that combines generative AI with SA...

Labs Talk Community: Generative AI for Customer Experience Deep Dive

Calling all tech enthusiasts! Join us for the upcoming Labs Talk Community Call where we'll be diving deep into the world of Generative AI for Customer Experience. Our special guest, Jeffrey Hajewski, SAP CX AI Engineer, will be sharing his ins...

How to make your blog posts and questions visible on SAP Customer Experience community pages?

The SAP Customer Experience ecosystem is growing and so are the experts, like yourself, sharing their knowledge (or asking questions) within the SAP Customer Experience Community. So, how can you make sure your contributions are seen by the widest a...

Composability in Customer Service: What is it and why it's important

What is composability? While there are several ways to describe composability, I refer to Gartner who describe a composable enterprise as 'an organisation that can innovate and adapt to changing business needs through the assembly and combination of...