CRM and CX Blogs by SAP | SAP Community

Release Navigator for SAP Customer Experience by SAP Enterprise Support!

Find Release Content Quickly and Easily Locating all necessary information for a product release can be time-consuming and overwhelming. The more products you use, the more content in multiple places you need to keep track of: Blog posts, newsletters...

Your opinion matters: SAP Energy and Utilities Branding Survey

Welcome to this little blog, where your opinion takes center stage! We're excited to invite you to participate in our Energy and Utilities Branding Survey - a unique opportunity for you to shape the future of our brand. Let's explore why your perce...

SAP Commerce Cloud's Continuous Innovation Journey with the Monthly Update Cycle

Abstract It has been a year since SAP departed from conventional versioning practices, embracing a continuous version paradigm with version 2211. This shift has been accompanied by a Monthly Update release cycle that promises continuous improvement a...

👉Hands-On Videos of the new SAP Sales and Service Cloud🚀

I am very proud to present to you our new and truly cloud native SAP Sales and Service Cloud! All my videos are hands-on, no mock-ups, no scripts, just me personally showing our new lighting fast and truly cloud native CRM! I hope to extend this...

The seamless ticketing support journey between SAP Commerce Cloud and SAP Service Cloud

Introduction As you likely know, Customers’ needs have been changing during these past years. Hence, as customers have more choices than ever before, they also have less patience in meeting their needs and are eager to share their experiences, eithe...

Homepage: A stepping stone in your Cloud for Customer users' adoption journey

For Administrators, Key Users and Curious C4C Business Users Would you start using an application without a clear view of it? Even if you do, would you be efficient exploring or be confident to use it? Why would you keep in that application without ...

SAP Enterprise Support Academy now including refreshed CX Works articles.

As of June 30 2023, CX Works is no longer be available. However you can check out the self-guided enablement available in the SAP Enterprise Support Academy. Some of this may look familiar as refreshed former CX Works Articles. The SAP Enterprise Su...

ISBN Customer Success Day April, 2023

Hi everyone, thank you for taking the time to read my blog!! My name is Angeline Gregory, and I am one of the SAP Procurement Adoption Directors for EMEA/MEE. My blog is going to focus on an unique event hosted by SAP specifically for existing cu...

New Embedded Launch Activities for SAP Customer Data Cloud

SAP Data Cloud is a powerful cloud-based solution that enables organizations to securely manage, store, and analyze their data in a single platform. This solution provides a centralized and simplified way of managing data and makes it easier for busi...

Introdução à Jornada de Adoção do SAP Sales Cloud

Você utiliza tudo que o SAP Sales Cloud tem para oferecer? É possível que você esteja vendo somente a ponta do iceberg. A adoção do CRM dificilmente será completa no primeiro go-live do projeto. Muitos projetos também iniciam com um escopo pequeno e...

Swimlane Diagram – a great tool for research, design, development and as communication tool

Most of our projects are complex and multifaceted or they change emphasis during their ‘life-time’ or both. These products and services are overwhelmed with expectations, needs, must-haves and nice-to-haves. They also have to cover, serve, support an...

How to Master Usability in your Sales & Service Cloud in All its Aspects

You have completed an implementation of Sales or Service Cloud (aka Cloud for Customer) and heard about issues with Usability and user satisfaction. You don’t necessarily understand what the complaint is, and to be honest it is fair because usability...

SAP in the Metaverse – an Innovative Furniture and Household Appliance Shopping Experience

What is the Metaverse The metaverse is a shared virtual space -- created by combining physical reality, digital reality, and enhanced technology -- accessed via a browser or headset, which allows people to share real time interactions and experiences...

Measure Your Success With Right Mix of eCommerce Metrics & KPIs

Metrics & KPI - Introduction Business pay attention to how its eCommerce channel is performing as soon as they launched it and wants to track, measure, and improve sales and customer experience. The business and IT teams pick the right analytics to...

SAP Customer Data Cloud Top Tips for Registration Form Designs

Customer Identity from SAP Customer Data Cloud (known as Registration-as-a-Service, or RaaS) is a powerful tool for building a trust-based relationship with your customers and engaging your users with your brand. You can raise your registration rates...