Customer Experience

This month the Customer Interaction Center will be hosting not one but five live Webcasts which you can register for at the time that best suits you with the links below (or you can watch the recordings after). We look forward to seeing you... Read More »

  If you are interested in knowing what are the options to integrate third-party outbound channels and understand when to use which option, keep reading. The different options to integrate outbound channels can either be integrated through... Read More »

Virtual June 23 Dear Valued Customer, We are pleased to invite you to this year’s third SAP Premium Engagement Session which is focusing on “SAP S/4HANA Upgrade” and taking place virtually on June 23, 2021. Please find the current agenda... Read More »

Last month SAP had their annual International Utilities Conference, hosted by TaCook, in the light of the current pandemic situation the event was purely digital, but that was not a show stopper, in fact it was a fully packed event with numerous... Read More »

  Global enterprises are increasingly faced with the following dilemma: On one hand, they need to truly know their customers in order to deliver the hyper-personalized experiences necessary to separate from the competition and strengthen... Read More »

If you want to be like us, perfectionists in creating incidents, these are our top five secrets on how to do just that.  Problem Description    When creating your incident, providing as much detail in the description helps the technical team... Read More »

Virtual June 29 Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Premium Engagement Business Scenarios’ taking place virtually on Tuesday June 29, 2021. Please find the current agenda... Read More »

I guess you are going to be SAP Enterprise Support  fan after reading this article. I would like you to get acquainted with Continuous Quality Check (CQC) that are remote services which will provide you with expert guidance to reduce technical... Read More »

  In the next SAP Fiori Makers call our customer adidas will showcase the SAP Fiori application they have built for their b2b customer service agents. Manuel Lopez Buendia from adidas will present how they designed an internal... Read More »

    OPTIMIZE YOUR TECHNICAL SET UP   The core technologies we use to deliver successfully include a combination of ZOOM and MURAL. In a nutshell, SAP Innovate to Win will host virtual workshops were the participants will... Read More »