Customer Experience

Many use cases in VR are called Metaverse   So… Metaverse = VR ? Since Meta (formerly known as Facebook) launched the Metaverse, there are more and more concepts and platforms that present their very own Metaverse solution. And more and... Read More »

Você utiliza tudo que o SAP Sales Cloud tem para oferecer? É possível que você esteja vendo somente a ponta do iceberg. A adoção do CRM dificilmente será completa no go-live do projeto. Muitos projetos também iniciam com um escopo pequeno e... Read More »

Hello SAP Community! Fernando from the CRM & CX Product Learning CoE Team writing this post, to recap the Virtual Instructor-Led Training (VILT) – Meet SAP Customer Experience Solutions in a Day – held last week for the first... Read More »

I still love that Backstreet Boys song. Know every lyric. In fact, my 12-year-old daughter can also recite it to me word for word. The truth is, that phrase resonates more today than it ever did. But the concept is nothing new. Nowadays, everything... Read More »

Hi SAP Community! I’m announcing the incoming SAP Emarsys Production training, in early December 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer... Read More »

Hi SAP Community! I’m announcing the last instance of the SAP Emarsys Customer Engagement Onboarding sessions in 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their... Read More »

Two weeks ago, hundreds of SAP Signavio process experts and enthusiasts met onsite in Berlin at our yearly flagship event, the SAP Signavio Business Transformation Forum, where we unveiled our vision around process observability.  One of the... Read More »

A customer journey map is a good start but not enough.  Improving customer experience and how customers engage with business processes often starts with mapping journeys. Mapping a customer or employee journey is a straightforward task that... Read More »

Dear Customers, It’s our pleasure to invite you to the next ENLIT 2022 taking place from November 29 –                   December 01, 2022 in Frankfurt, Germany. ENLIT is the largest utilities conference in Europe and SAP... Read More »

  At SAP, we’re invested in helping you reach your full commerce potential and optimize your business growth. Agile innovations and intelligent decision-making are made easier with SAP Commerce Cloud, an enterprise-grade platform that can... Read More »