CRM Master Data

Customer Data Platforms have been on the rise in the CRM market in terms of a set of capabilities to manage customer data. This article takes a look at this emerging customer need. CDP as a sub-domain of CRM To put it simply, the Customer Data... Read More »

Have you already heard about new improvements delivered for SAP Customer Relationship Management based on customer ideas and improvement requests from our Customer Connection project CRM 2017? Here are some product highlights just to give you a... Read More »

  Today, SAP announced new product areas for Schedule an Expert. For the added technologies, you can now talk with the same support engineers that you’d file an incident with – in a live, one-on-one 30-minute call. Support On Your... Read More »

I will introduce customer model design in eight SAP products. Hope you can get a most basic understanding about how customer model is designed in these different SAP products. SAP CRM SAP CRM Fiori SAP Hybris Cloud for Customer SAP S/4HANA On... Read More »

The SAP – ISU master data creation program is used to create the automatic master data with proper linking without going through the SAP standard transaction. The typical flow of an ISU master data is outlined in the flow chart below. As a... Read More »

In my last post, https://blogs.sap.com/2017/05/11/replacing-salesforce-with-sap-hybris-cloud-for-customer-in-just-four-weeks/ I gave an overview of the reasons why we decided to replace Salesforce with SAP Hybris C4C. In today’s post I’ll... Read More »

This blog will briefly introduce the CRM Product model adaptation in S/4HANA and how to create mass products by ABAP program in the new world. During my development in S/4HANA for Customer Management 1.0 I need to create a huge number of products... Read More »

Today my colleague asks me one question: it could be observed in S/4HANA Fiori application for example in Product Master application, Once search button is pressed, by default the first 25 products among totally found 140 are displayed in search... Read More »

SAP is updating Expert Chat and the Contact Us menu in the SAP ONE Support Launchpad, so you get streamlined support help. Expert Chat is SAP’s live chat function that instantly connects you to technical experts who specialize in a range of... Read More »

Glad to meet you all in Part 4! In the earlier posts, we have covered the basics of SAP Cloud Platform Functions with an interesting hello-world and a serverless whatsapp chatbot. In this post, we will be exploring the use case of event-driven... Read More »