C4C Sales

In the realm of seamless customer service, a new chapter begins as customers send his invoice for his queries. Once uploaded to the Service Cloud, the scene transforms with BTP Document Extraction and its extracts intricate data, shaping the... Read More »

The Agent Desktop lacks native integration for SAP functions like Opportunity, Sales Quote, and Sales Order. To address this gap, we’re utilizing custom-built Apps to enable the creation of these business Objects. Once business  Objects are... Read More »

With SAP Sales & Service Cloud 2305 release briefing, SAP had come up with a great extensibility feature in Cloud for Customer. As an administrator, it is now possible to protect the custom queries across all the objects such as Accounts, Leads,... Read More »

Now we can configure the data that you want to display as part of customer insights. Admins can design their own custom metrics using generic iFlows and integrate critical insights from third-party systems into Accounts in addition to basic... Read More »

Hello Everybody,   Introduction This blog focuses on Visits object that exist in C4C Sales/Service. In many businesses and industries Visits are a main object that sales managers depend on for tracking their employees’ visits to clients,... Read More »

One of the features that comes with SAP Sales Cloud Version 2 is the Digital Selling Workspace feature. With this feature, users will be able to use the system with maximum efficiency on a single screen. KPI cards designed in the system display your... Read More »

As a business requirement, we needed to ensure the synchronization of marketing permission data(opt-in/out) between C4C and Emarsys. When a contact gets opted out via the unsubscribe link in an email campaign generated from Emarsys, the opt-in field... Read More »

Hello again, In the current release 2308 we support now access restriction on the search list (Work Center Administrator –> View Archiving). As we use the standard Enterprise Search (ES) mechanism, we will still show all hits fulfilling the... Read More »

Hello everyone! This blog post explains how to add the local image file into HTML code of E-mail template in SAP Cloud for Customer workflows. We can give an image link into the <img> tag of HTML code like below. <img... Read More »

Usually the first thing comes to mind when facing an unexpected behaviour while working with SAP Cloud for Customer is to open a case to SAP Support. However, sometimes this situation could be a more straightforward error or a simple behaviour... Read More »