SAP Service Cloud (retired)

UI rules in SAP Service / Sales Cloud are great. They help to make fields visible, read-only or mandatory based on conditions. They help to hide some buttons in Actions menus for certain business roles. They make validation messages possible. They... Read More »

Business Use Case: Prospects are created in our SAP Sales Cloud solution, and the Account Owner is automatically determined based on the employee who is creating the Prospect. The prospect is then promoted to SAP MDG for general validation and... Read More »

OpenSAP successfully helps to enable the SAP Ecosystem to upskill from anywhere in the world, at a time that suits your schedule. Enterprise MOOCs leverage tried and trusted classroom concepts, including gamification, and discussion forums to... Read More »

Hi there,   If you are having issues with the button Generate Summary in the Appointments. You might came across to these notes as well: 2324115 – Why is Generate Summary for Appointments not working properly 2262805 – Generate... Read More »

Business Scenario SAP Cloud for Customer (C4C) [renamed to C4 Hana Service Cloud] delivers a predefined sets of time-points for Service Level Agreement (SLA) milestone calculations. However, the standard is limited to a few of such milestones which... Read More »

Hi all: Here, I am faced with the question on how to move my reports, data source, dashboard, KPI etc. to my QA tenant or production tenant. And I find the answer in ChristianDykstra’s question posted by Trivedhi Devavarapu. (At the end I... Read More »

Hi all, From the 1905 version the functionality for set up the activities duration value have been upgrade. In this version (C4C 2005) the possibilities are like mention in this post. If you need to know how to change the default duration in these... Read More »

Nowadays every one of us is very familiar with ordering products via the web. But have you ever wondered why it is that difficult to get proper customer service when there are issues with your order or simply want to provide... Read More »

Service Ticket Intelligence first debuted at SAPPHIRE 2017 in Hasso Plattner’s keynote. Through working with our first customers over the last 3 years, we have learned a great deal about the practical challenges in getting machine learning... Read More »

When implementing service processes in SAP S/4HANA or other SAP products, there are a couple of options to choose from. This article gives you the background and explores the different options that are available. Setting the scene In the past,... Read More »