SAP Customer Engagement Center

Moving to the Subscription Economy is like curling, you can guide your customers all the way. When I was watching the Winter Olympics I was struck by the unique difference between curling and every other sport where a projectile is launched at a... Read More »

Note to SAP Community members: SAP recognizes the importance of the integrity of the SAP Community. In an effort to continue to support the community and at the same time adapt to this time of uncertainty, we are creating a temporary space for... Read More »

MindTouch is cited as a vendor in the Knowledge Management for Customer Service category. Some SAP products, such as SAP SuccessFactors Employee Central, SAP Cloud for Customer and Customer Engagement Center, have built-in integration with... Read More »

Are you using a chatbot to relieve your customer service and reduce the average waiting time for your customers? Scared that your chatbot may not be able to meet all your customers’ needs, and that it may cause a worse experience in certain... Read More »

The Digital Future of Insurance (Dig-In) conference takes place this month at the Austin Convention Center from May 29-31 and it promises to host over 1500 attendees from major insurance providers. Thanks to digital transformation in all industries,... Read More »

Utility companies are at an inflection point with how customers are consuming their products. Faced with intense regulations and concerns for data privacy, cyber hacking and downward pressure of rates to name a few, there are growing opportunities... Read More »

The SAP Innovation Awards, now in its 6th year, received a record 233 submissions from 37 countries and 25 industries and thanks to your participation SAP will be paying it forward by donating $20,800 to charity. The participants shared a wide range... Read More »

It seems that chatbots are becoming more and more popular in the market. The number of homepages offering chatbots is increasing, as is the number of posts explaining how to create a chatbot. This trend is not unjustified and I think that some... Read More »

What is the SAP Customer Engagement Center? The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self-service solutions such as SAP... Read More »

Create your first custom work area view SAP Customer Engagement Center is SAP’s solution for enabling your service teams to deliver consistent, contextual, and relevant experiences regardless of channel or device. This is achieved through... Read More »