SAP Customer Retention (retired)

A recent McKinsey survey shows, that in 2020 more than 75% of B2B buyers preferred to buy online. Only 20% of buyers want to have regular face to face meetings, when we are back to a new normal. This is another obvious indicator, that change is... Read More »

“Time will tell.” If I’d received a Dollar for every time, I heard this statement, I’d be flying to the moon with green fuel already. No, time will not tell you. You’ll never know if you don’t ask, and asking these days means listening,... Read More »

It’s no secret that B2B buyers are getting younger. And while chemical companies are investing plenty of time and resources to understand what they’ll need to do to attract the younger generation, discussions often end with better technology,... Read More »

Introduction Everyone uses FBL1N, FBL3N and FBL5N. Lots of times we utilize the Dynamic Selection Fields but everytime we use it we have to find the field and do some unnecessary Clickings. How we can get rid of the Clicking so that the Dynamic... Read More »

Introduction All of my Friends who deals with SAP Customers you always use FBL5N to check Outstanding Balance etc Now when you login to SAP and go to FBL5N transaction Code the below highlighted portion you always need to check and sometimes you... Read More »

Companies often want to support selling and returning of multiple products bundled into a sales kit (example selling a PC together with monitor, keyboard, computer mouse, and so on). With Kit Products in SAP Business ByDesign you can group multiple... Read More »

Many chemical companies are trying to cope with growing B2B customer demand. Some are responding by running trial-and-error approaches; others are applying a more conservative, academic method; and still others are waiting and watching what the... Read More »

Results from a Machine Learning Driven Data Discovery Approach Now let’s contrast our manual visualization based approach from Part 1 to the results we would get from a SAP Analytics Cloud’s (SAC’s) machine learning (ML) approach to data... Read More »

Customer Data Platforms have been on the rise in the CRM market in terms of a set of capabilities to manage customer data. This article takes a look at this emerging customer need. CDP as a sub-domain of CRM To put it simply, the Customer Data... Read More »

While the role of consumers as a major stakeholder group in business can simply not be discredited, it is essential to understand the touch points that determine their satisfaction and loyalty towards a brand. With modern management theories and... Read More »