SAP Contact Center

This blog post is going to help to understand how the new addon named SAP’s Agent Console, will help in improving the agent experience. What is an SAP’s Agent Console? Agent Console is an Omnichannel customer service support application... Read More »

Introduction   This article was written to give an idea about what we can do with Sap Contact Center (BCM) in case we have many calls and few agents. Suddenly you may realize that you have too many calls waiting in queue and agents are not able... Read More »

Ever since the pandemic shook the world, businesses have had to shift to digitalizing all their operations. Be it remote working employees or handling business operations, switching to the digital mode has catapulted the formation of online contact... Read More »

Are you an existing SAP BCM (Business Communications Management) customer, SAP Contact Center cloud edition customer, or SAP Contact Center 365 customer? Is your company using the SAP CRM Interaction Center or SAP C4C Service Cloud? Are you... Read More »

Definition and Motivation   The SAP Contact Center (aka CCtr) is a communication solution for multi-channel contact centers and contact-intensive organization. It replaces traditional communications systems hardware with a software-based IP... Read More »

Welcome to a new round of SAP Contact Center Customer Connection With the beautiful colors of fall, we are reminded of the circle of life. Although not so profound as life itself, we are also starting yet another great round of the SAP Influence... Read More »

SAP Contact Center  (formerly SAP BCM) will again be participating in the SAP influence program this year, allowing customers and partners to help improve the product with their ideas for new features and improvements! More info about the program:... Read More »

Reduce ping-pong and save time on technical issues with new product areas for Schedule an Expert. Try the service that earned a prestigious STAR award from the Technology Services Industry Association (TSIA). Book an appointment with an engineer... Read More »

If you are one of the thousands of SAP customers who are still happily running SAP CRM on premise, you’re probably already aware that SAP continues to actively invest in, and enhance, SAP CRM! SAP has not announced any end-of-life date for SAP... Read More »

Chatbots are getting more and more popular in customer service. Bots can add flexibility to Contact Centers, by reducing queuing times, balancing load trough high peaks and even as a simple 24/7 self-service. The technology can add value to... Read More »