SAP Contact Center

Are you an existing SAP BCM (Business Communications Management) customer, SAP Contact Center cloud edition customer, or SAP Contact Center 365 customer? Is your company using the SAP CRM Interaction Center or SAP C4C Service Cloud? Are you... Read More »

Definition and Motivation   The SAP Contact Center (aka CCtr) is a communication solution for multi-channel contact centers and contact-intensive organization. It replaces traditional communications systems hardware with a software-based IP... Read More »

Welcome to a new round of SAP Contact Center Customer Connection With the beautiful colors of fall, we are reminded of the circle of life. Although not so profound as life itself, we are also starting yet another great round of the SAP Influence... Read More »

SAP Contact Center  (formerly SAP BCM) will again be participating in the SAP influence program this year, allowing customers and partners to help improve the product with their ideas for new features and improvements! More info about the program:... Read More »

Reduce ping-pong and save time on technical issues with new product areas for Schedule an Expert. Try the service that earned a prestigious STAR award from the Technology Services Industry Association (TSIA). Book an appointment with an engineer... Read More »

If you are one of the thousands of SAP customers who are still happily running SAP CRM on premise, you’re probably already aware that SAP continues to actively invest in, and enhance, SAP CRM! SAP has not announced any end-of-life date for SAP... Read More »

Chatbots are getting more and more popular in customer service. Bots can add flexibility to Contact Centers, by reducing queuing times, balancing load trough high peaks and even as a simple 24/7 self-service. The technology can add value to... Read More »

Microsoft has released January 3, 2018 security patches to all Microsoft supported operating systems. Fix is for Meltdown and Spectre vulnerability and SAP Contact Center Support recommends all customers to apply all related fixes. Fixes might have... Read More »

Is SAP Contact Center GDPR compliant? SAP Customers are responsible for their own GDPR compliancy. A software product in itself does not make an organization GDPR compliant, as factors such as internal processes may need to be changed. As from SAP... Read More »

Dear customer, At SAP Support, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP Cloud customers are not aware of the channels available to them to expedite this process. In this blog,... Read More »