SAP Multichannel Foundation for Utilities and Public Sector

We didn’t wait long! The new Customer Connection Project to improve and enhance the existing solution for the Utilities Industry in Business Suite is rolling. Once again you have the opportunity to bring in your ideas that will improve the... Read More »

Create your first custom work area view SAP Customer Engagement Center is SAP’s solution for enabling your service teams to deliver consistent, contextual, and relevant experiences regardless of channel or device. This is achieved through... Read More »

SAP Multichannel Foundation for Utilities and Public Sector (SAP MCF) offers utility companies a powerful and cost-effective way to extend their customer interactions to digital channels such as Mobile, Web, and Social.  If you are new to MCF,... Read More »

A positive customer experience is crucial for both customer loyalty and customer acquisition. Accordingly, the focus must be on satisfying customer needs in the best possible way and offering a uniform customer experience across all channels. A... Read More »

If you’ve never seen an effort estimate miss reality, raise your hand. Conquered by optimistic estimates and seductively low costs, the first best offer is chosen. The complexity is nevertheless small and the promises of the proposal... Read More »

Chatbots for energy providers spark your interest? Understandably, as customer experience and the associated customer loyalty is becoming increasingly important for energy suppliers. New competitors, including Tesla and Google, are entering the... Read More »

In recent years, the Utilities industry has experienced significant growth in complexity: traditionally, the layout comprised generation, transmission, distribution, and retail processes. But this model has evolved over the last few years, as new... Read More »

What is the SAP Customer Engagement Center? The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self-service solutions such as SAP... Read More »

New (Nov 2016): MCF on S/4 HANA SAP Multichannel Foundation for Utilities and Public Sector is now available on SAP S/4HANA 1610  MCF Support Packages (SPs) on SAP Business Suite for Utilities SP number Release date Link to more details SP... Read More »

At the European Utilities Week event in November 2016, Accenture and SAP announced the joint plans for a digital customer engagement platform to help utilities to engage with customers through virtually any channel, improving customer operations... Read More »