SAP Multichannel Foundation for Utilities and Public Sector

Hello Friends, Here I would like to provide an implementation approach for MCFU which I have done for one of the major utility company. When I searched thru web, did not find many that help me to do this. Hence I though my experience might help... Read More »

Chatbots for energy providers spark your interest? Understandably, as customer experience and the associated customer loyalty is becoming increasingly important for energy suppliers. New competitors, including Tesla and Google, are entering the... Read More »

SAP Multichannel Foundation for Utilities and Public Sector (SAP MCF) offers utility companies a powerful and cost-effective way to extend their customer interactions to digital channels such as Mobile, Web, and Social.  If you are new to MCF,... Read More »

It has been a few weeks since the SAP International Conference for Utilities in Lisbon. There were lots of highlights for Utilities Customer Engagement. Here are my top 8 takeaways… SAP to Resell Siemens Energy IP SAP Hybris Cloud for Customer... Read More »

If you’ve never seen an effort estimate miss reality, raise your hand. Conquered by optimistic estimates and seductively low costs, the first best offer is chosen. The complexity is nevertheless small and the promises of the proposal... Read More »

In recent years, the Utilities industry has experienced significant growth in complexity: traditionally, the layout comprised generation, transmission, distribution, and retail processes. But this model has evolved over the last few years, as new... Read More »

What is the SAP Customer Engagement Center? The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self-service solutions such as SAP... Read More »

New (Nov 2016): MCF on S/4 HANA SAP Multichannel Foundation for Utilities and Public Sector is now available on SAP S/4HANA 1610  MCF Support Packages (SPs) on SAP Business Suite for Utilities SP number Release date Link to more details SP... Read More »

At the European Utilities Week event in November 2016, Accenture and SAP announced the joint plans for a digital customer engagement platform to help utilities to engage with customers through virtually any channel, improving customer operations... Read More »

Arriving in Prosumer City 2030 Hi, I am Jennifer. My boyfriend, Rob & I have just moved to the new Prosumer City 2030. Prosumer City is the latest residential area and it’s a really cool and smart place to be! When we arrived at our new home,... Read More »