SAP Multichannel Foundation for Utilities and Public Sector

In recent years, the Utilities industry has experienced significant growth in complexity: traditionally, the layout comprised generation, transmission, distribution, and retail processes. But this model has evolved over the last few years, as new... Read More »

If you’ve never seen an effort estimate miss reality, raise your hand. Conquered by optimistic estimates and seductively low costs, the first best offer is chosen. The complexity is nevertheless small and the promises of the proposal... Read More »

Arriving in Prosumer City 2030 Hi, I am Jennifer. My boyfriend, Rob & I have just moved to the new Prosumer City 2030. Prosumer City is the latest residential area and it’s a really cool and smart place to be! When we arrived at our new home,... Read More »

A positive customer experience is crucial for both customer loyalty and customer acquisition. Accordingly, the focus must be on satisfying customer needs in the best possible way and offering a uniform customer experience across all channels. A... Read More »

It has been a few weeks since the SAP International Conference for Utilities in Lisbon. There were lots of highlights for Utilities Customer Engagement. Here are my top 8 takeaways… SAP to Resell Siemens Energy IP SAP Hybris Cloud for Customer... Read More »

At the European Utilities Week event in November 2016, Accenture and SAP announced the joint plans for a digital customer engagement platform to help utilities to engage with customers through virtually any channel, improving customer operations... Read More »

SAP Multichannel Foundation for Utilities and Public Sector (SAP MCF) offers utility companies a powerful and cost-effective way to extend their customer interactions to digital channels such as Mobile, Web, and Social.  If you are new to MCF,... Read More »

List of frequently asked questions (FAQ) related to SAP Multichannel Foundation for Utilities and Public Sector (MCF): Where can I find technical details about how to install and configure MCF? For MCF as part of the SAP ERP or SAP CRM, read the... Read More »

New (Nov 2016): MCF on S/4 HANA SAP Multichannel Foundation for Utilities and Public Sector is now available on SAP S/4HANA 1610  MCF Support Packages (SPs) on SAP Business Suite for Utilities SP number Release date Link to more details SP... Read More »

Introduction In this blog I will explain user management approach delivered in standard SAP Multichannel Foundation for Utilities and Public Sector on a high level. The solution uses the user management based on SAP Gateway. A self-service user is... Read More »