SAP Multichannel Foundation for Utilities and Public Sector

Introduction As part of SAP Multichannel Foundation for Utilities and Public Sector, we ship template UI applications that show the functionality behind the OData service models for SAP IS-U and SAP CRM for Utilities. These template applications... Read More »

The successful delivery of last year’s Customer Connection Project SAP for Utilities On Premise 2020 is just a few weeks ago. In this project SAP development has implemented many requirements based on your suggestions and delivered a lot of... Read More »

Probably you don’t know how you can influence SAP’s enhancements for SAP for Utilities On Premise? Do you have good ideas how to improve the existing solution you are using on a day-to-day basis? Here you’ll find the answer how you can... Read More »

Introduction In this blog I will explain user management approach delivered in standard SAP Multichannel Foundation for Utilities and Public Sector on a high level. The solution uses the user management based on SAP Gateway. A self-service user is... Read More »

It seems that chatbots are becoming more and more popular in the market. The number of homepages offering chatbots is increasing, as is the number of posts explaining how to create a chatbot. This trend is not unjustified and I think that some... Read More »

List of frequently asked questions (FAQ) related to SAP Multichannel Foundation for Utilities and Public Sector (MCF): Where can I find technical details about how to install and configure MCF? For MCF as part of the SAP ERP or SAP CRM, read the... Read More »

We didn’t wait long! The new Customer Connection Project to improve and enhance the existing solution for the Utilities Industry in Business Suite is rolling. Once again you have the opportunity to bring in your ideas that will improve the... Read More »

Create your first custom work area view SAP Customer Engagement Center is SAP’s solution for enabling your service teams to deliver consistent, contextual, and relevant experiences regardless of channel or device. This is achieved through... Read More »

Hello Friends, Here I would like to provide an implementation approach for MCFU which I have done for one of the major utility company. When I searched thru web, did not find many that help me to do this. Hence I though my experience might help... Read More »

Chatbots for energy providers spark your interest? Understandably, as customer experience and the associated customer loyalty is becoming increasingly important for energy suppliers. New competitors, including Tesla and Google, are entering the... Read More »