SAP Multichannel Foundation for Utilities and Public Sector

A few weeks ago we concluded our Customer Connection project SAP for Utilities on-premise 2021. Once more SAP development has delivered numerous enhancements based on your suggestions we collected earlier in 2021 related to IS-U device management,... Read More »

According to a 2015 study by TMG Consulting titled ‘A CIS Survey and Industry Perspective’, 54% of 80 major utility companies across the country are looking at major modifications or an outright replacement of their Customer Information... Read More »

The successful delivery of last year’s Customer Connection Project SAP for Utilities On Premise 2020 is just a few weeks ago. In this project SAP development has implemented many requirements based on your suggestions and delivered a lot of... Read More »

We didn’t wait long! The new Customer Connection Project to improve and enhance the existing solution for the Utilities Industry in Business Suite is rolling. Once again you have the opportunity to bring in your ideas that will improve the... Read More »

Chatbots for energy providers spark your interest? Understandably, as customer experience and the associated customer loyalty is becoming increasingly important for energy suppliers. New competitors, including Tesla and Google, are entering the... Read More »

Hello Friends, Here I would like to provide an implementation approach for MCFU which I have done for one of the major utility company. When I searched thru web, did not find many that help me to do this. Hence I though my experience might help... Read More »

Probably you don’t know how you can influence SAP’s enhancements for SAP for Utilities On Premise? Do you have good ideas how to improve the existing solution you are using on a day-to-day basis? Here you’ll find the answer how you can... Read More »

It seems that chatbots are becoming more and more popular in the market. The number of homepages offering chatbots is increasing, as is the number of posts explaining how to create a chatbot. This trend is not unjustified and I think that some... Read More »

What is the SAP Customer Engagement Center? The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self-service solutions such as SAP... Read More »

Create your first custom work area view SAP Customer Engagement Center is SAP’s solution for enabling your service teams to deliver consistent, contextual, and relevant experiences regardless of channel or device. This is achieved through... Read More »