SAP Customer Loyalty

  In today’s digital age, data is often hailed as the new currency. Companies gather vast amounts of customer data to gain insights, personalise experiences, and enhance their products and services. This practice, coupled with the rise... Read More »

  In today’s dynamic and hyper-connected marketplace, the concept of customer-centricity has emerged as the linchpin of business success. It transcends traditional notions of product quality and price competitiveness, weaving a narrative... Read More »

Emotional Intelligence (EQ) is the ability to identify, use, understand, and manage emotions in an effective and positive way. A high EQ helps individuals to communicate better, reduce their anxiety and stress, defuse conflicts, improve... Read More »

As we continue into our second year of Rise with SAP, the list of accomplishments we’ve helped garner for thousands of businesses and their customers worldwide continues to grow.  But as many companies find themselves still in the early adoption... Read More »

“Sustainability” – a word rather undefined with so many facets and scopes, and yet everybody has a connection to it. Some connect climate change to it with melting ice poles and greenhouse gases being emitted obviously uncontrolled to our... Read More »

This is the first in a series of blogs focused on the expanding retail trend of establishing personal relationships with customers in the pursuit of unique hyper-personalized customer experiences. The retail industry has undergone significant change... Read More »

A recent McKinsey survey shows, that in 2020 more than 75% of B2B buyers preferred to buy online. Only 20% of buyers want to have regular face to face meetings, when we are back to a new normal. This is another obvious indicator, that change is... Read More »

These days, basically all businesses employ CRM and ERP software – that’s a given. Yet all too often, businesses use these systems as a crux – over-relying on the technology, while failing to consider the crucial customer retention and... Read More »

“Time will tell.” If I’d received a Dollar for every time, I heard this statement, I’d be flying to the moon with green fuel already. No, time will not tell you. You’ll never know if you don’t ask, and asking these days means listening,... Read More »

It’s no secret that B2B buyers are getting younger. And while chemical companies are investing plenty of time and resources to understand what they’ll need to do to attract the younger generation, discussions often end with better technology,... Read More »