SAP Utilities Customer Engagement

Hi All,  I am starting a blog series for C4C and S/4 HANA Utility . Utility industry is huge and it contains many process so in the very first part  of this blog I am going to cover only Introduction of C4C utility and Architecture and this blog... Read More »

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the how... Read More »

As part of my preparation work for workshop I’m conducting at International Utilities Conference about Machine Learning and Robotic Process Automation (RPA) use cases in Utilities Industry I prepared the following RPA bot that can help to... Read More »

(Update January 2022: It was about time to refresh this blog with what changed, mostly solutions names, what evolved and the feedback we got from customers.) One of my favourite questions, and it is often asked just like this: Should we use Customer... Read More »

Utility companies are at an inflection point with how customers are consuming their products. Faced with intense regulations and concerns for data privacy, cyber hacking and downward pressure of rates to name a few, there are growing opportunities... Read More »

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how... Read More »

What is the SAP Customer Engagement Center? The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self-service solutions such as SAP... Read More »

Create your first custom work area view SAP Customer Engagement Center is SAP’s solution for enabling your service teams to deliver consistent, contextual, and relevant experiences regardless of channel or device. This is achieved through... Read More »

In recent years, the Utilities industry has experienced significant growth in complexity: traditionally, the layout comprised generation, transmission, distribution, and retail processes. But this model has evolved over the last few years, as new... Read More »

If you’ve never seen an effort estimate miss reality, raise your hand. Conquered by optimistic estimates and seductively low costs, the first best offer is chosen. The complexity is nevertheless small and the promises of the proposal... Read More »