SAP Cloud for Customer core applications

Are you getting, “Connection Closed” while doing the “Connection Test” in SM59? STEPS TO REPLICATE THE ISSUE: Click on “Connection Test” in a destination in SM59. Below is the error you would... Read More »

In this blog post, you will learn how an event from SAP Cloud for Customer could initiate an instance in your SAP Cloud Platform Workflow Service using a SAP Cloud Platform Integration as middleware. The use case is as following: In SAP Cloud for... Read More »

In this blog the following topics are covered: Creating an Offline Custom Business Object Creating content for the Custom Business Object Going Offline for the first time! Debugging tips and tricks.   Creating an Offline Custom Business... Read More »

The Service Control Center enables you to monitor your SAP Store orders, system availability and system maintenance schedule, your user subscriptions, maintain your contact details and so on. In this work center we have the following views: SAP... Read More »

An e-mail blast is a mass-e-mail tool that you can use to send information to a large group of recipients at the same time. For example, sales personnel may use e-mail blasts to send out quick informational e-mails to announce new products, send... Read More »

Dear Reader, This blog post covers everything you need to know when it comes to replicating the entire Organization Structure from ECC to CPI to C4C. This blog post will be covered in 3 Parts. Part 1: C4C Side Configurations Part 2: ECC Side... Read More »

Hello All, I’m Arthur Hanauer from the Product Support at SAP, I am writing this blog to serve as central information for Status related topics in SAP Cloud for Customer Service Requests (Service Tickets). It all starts when the Service... Read More »

Introduction/Overview Very often in projects involving multiple users with complex system integration, it happens that due to some reason BO (Business Object) instance is locked by integration or business user. This causes the update failure. In... Read More »

UI rules in SAP Service / Sales Cloud are great. They help to make fields visible, read-only or mandatory based on conditions. They help to hide some buttons in Actions menus for certain business roles. They make validation messages possible. They... Read More »

In this blog post, I will be covering the available Expert Chat queues and the topics supported in those queues. Expert Chat is a live chat service from SAP Product Support. It connects you instantly to SAP technical support experts and offers to... Read More »