SAP Cloud for Customer core applications

For Administrators, Key Users and Curious C4C Business Users Would you start using an application without a clear view of it? Even if you do, would you be efficient exploring or be confident to use it? Why would you keep in that application without... Read More »

Hello All, I’m Arthur Hanauer from the SAP Product Support team. I’m writing this blog to provide a general overview on how a custom MIME header would be set up for email servers, as this is something that may be needed when you are using... Read More »

There are number of use cases where business want to highlight certain data in a specific color so that it gets the attention of the C4C agents. E.g., while analyzing weekly or monthly report- agents want to focus on certain deals which are having... Read More »

Dear Community, The 2311 release (November 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after... Read More »

As a business requirement, we needed to ensure the synchronization of marketing permission data(opt-in/out) between C4C and Emarsys. When a contact gets opted out via the unsubscribe link in an email campaign generated from Emarsys, the opt-in field... Read More »

Usually the first thing comes to mind when facing an unexpected behaviour while working with SAP Cloud for Customer is to open a case to SAP Support. However, sometimes this situation could be a more straightforward error or a simple behaviour... Read More »

Dear Community, The 2308 release (August 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after... Read More »

Update: Here is the link to the recording (Available to SAP Learning Hub subscribers) ________________________________________________________________________________ Hello learners! You asked, we listened! Here begins the expert live session... Read More »

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the... Read More »

When you want to integrate SAP Sales Cloud or SAP Service Cloud (formerly known as SAP Cloud for Customer “C4C”, in the following referred to as “cloud”) with other systems like SAP S/4HANA or SAP ERP, etc. you have to take... Read More »