C4C Service

In this blog,we will discuss a specific business scenario i.e. ‘Customer service ticket routing based on the Employee Attributes’. Prerequisite : SAP Consultant and posses technical knowledge of SAP C4C Service cloud... Read More »

This blog is intended to share insight of a basic challenge related to status progression especially when we have custom validation in place for each status and learning i acquired from one of the recent projects. Prerequisite: Intended for SAP... Read More »

Scenario: Minimum character count for Mandatory fields While defining the mandatory field behavior on C4C UI. we, As an admin/Developer, maintained mandatory checkbox and define mandatory rule condition under field properties. However in real world... Read More »

Hello Everone! Here is the most awaited course and certification for SAP Service Cloud Version 2 solution. This course and certification is intended to support our consultants who want to get the knowledge on how to set up and use the features and... Read More »

Creating a memo/portal activity in C4C using the ODATA API supplied by SAP is more difficult and less intuitive than one would hope. After spending many days trying multiple post calls, I now have the solution and would like to share it. First, you... Read More »

Overview Service Level Agreements are used in SAP C4C V2 to ensure that organizations deliver required service as per agreed timelines. A service level agreement (SLA) is an agreement between a service provider and customer about the services... Read More »

When Business Objects are deleted by Archiving their persistency is simply relocated from the systems database to an external storage and they are no longer part of any business chain. This means that during this deletion no other objects should be... Read More »

Hello! Let us consider a scenario, where you want to monitor your system performance for every couple of hours with respect to average response time, average network time and average server time and you don’t want to navigate to multiple reports... Read More »

Business Case: There are no insights currently on when a user is closing a lead. Also, there is no option to report Lead close rates. Current Status: Automatic end-date update via Workflow can only be accomplished by adding new Workflow rules to the... Read More »

Story In the world of customer support at Prasad Company, a unique story unfolds. Picture this: A loyal customer faced an issue with their trusty old pump. Seeking a solution, they reached out to our dedicated support centre. Here’s where it gets... Read More »