C4C Service

The new library object provided on the previous releases allow you to implement integration using ODATA. Unfortunatelly this is not available on the standard C4CODATAAPI odata, which means you need to create your own custom ODATA selecting the... Read More »

Dear All, In this blog, I would like to share the updated configuration steps involved in integration of SAP Service Cloud with Facebook. 1. Pre-requisites for Integration: SAP C4C Administrator Access for configuration. Facebook access with... Read More »

This blog post will explain the process of setting up a phone and chat channel in the Agent Console Add-On, provide visual examples of incoming and outgoing calls and chats, some important points to keep in mind during this integration. This... Read More »

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the... Read More »

Hello Everyone, Super excited to present our first live session for SAP Service Cloud solution! Customer service agents are a lifeline to organizations. SAP Service Cloud makes it easy to adapt to business changes and brings quick time to value. The... Read More »

Overview: Built-In Support is a digital support platform which allows user to find help, create tickets and contact support right in your sales cloud application. The support model seeks to achieve a qualitative  upgrade in customer support... Read More »

Hello everyone, In the course of implementing a business requirement, I recently had to calculate the difference between two DateTime fields in SAP C4C for reporting which calculates ticket assignment time from the creation. However, I... Read More »

Hello there! Welcome to our first ever Live Session on SAP Service Cloud Version 2! Background Context SAP Service Cloud Version 2, built on Cloud Native Stack, is a new offering aimed at maximizing Customer Lifetime Value with Connected Service. In... Read More »

Hi Everyone The following course has been updated to 2211 version.  C4H510 – SAP Service Cloud (Previously known as C4C14) Target Audience: Functional consultants, Business end users In this course you will learn how to implement SAP Service... Read More »

Export Business Object Change Logs/ History into Microsoft Excel There are many business scenarios for which you need to be able to see the change history or change logs of a document. Audit purposes is certainly one of the most important. But also... Read More »