Support Services

Introduction to Customer Interaction Center The Customer Interaction Center (CIC) is available 24 hours a day, 7 days a week, 365 days a year in six different locations across the globe. SAP is committed to providing the very best in Customer... Read More »

I just read an interesting blog called “Creating Effective Customer Messages (OSS Notes)”:   Creating Effective Customer Messages (OSS Notes)   Now, from my experience in SAP Support I would like to add something that is... Read More »

We’re making strides to simplify and optimize the customer support experience by reducing the number of digital touchpoints and making SAP for Me your single-entry point for all engagements with SAP support. As announced previously in this... Read More »

Folks, When answering a question on SCN, have you ever thought “oh man, I really should be paid for this”? Well, now there is an app for that! (Cue the soundtrack) Last Thursday, the ASUG members were introduced to the “rapidly growing... Read More »

SAP has enabled customers to easily find KBAs via their preferred search engine on the internet. If the symptoms in the preview KBA match the issue the customer is facing, a click on the “more” link takes the customer to the solution via SAP... Read More »

Dear SAP-implementation-community, in order to ensure a successful SAP Business Technology Platform (SAP BTP) implementation, SAP provides several tools and tips to make the implementation more efficient. Within this blog post you will find not... Read More »

To help remove language barriers, SAP is launching a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. What is SAP’s machine translation and How can I use that in Expert Chat? SAP’s machine translation... Read More »

Features of version 1.0 (released on 11 June 2020): Procedure events can be browsed, sorted, and filtered General procedure information is displayed in the header part Duration information is divided into sections that can be opened... Read More »

It’s quite a while since my last post here in the SAP Community. If you want to keep track of what I do in development please follow my GitHub activities. How it started On 25. Feb. 2021 Jakob Flaman posted this on Twitter: Just thinking how... Read More »

Product Support has conducted a series of customer interviews and surveys to continuously improve and simplify the customer support experience. The results are turned into design and will now further improve the entire incident creation process. We... Read More »