Support Services

At first I thought about writing a huge rant, Kanye West style, along the lines of ‘SAP doesn’t care about their customers!’. But since that didn’t work out very well for Kanye (although he seems to do well now), I decided to take a bit... Read More »

1. Where do I find SAP Security Notes? 2. Where do I find an overview about security services including the management of security notes? 3. Where do I find information about the application “System Recommendations”? 4. Where do I find... Read More »

We are notifying our subscribers that SAP’s Product Support channels on WhatsApp will be discontinued as of January 1, 2020. Regrettably, WhatsApp Business has made mandatory changes that no longer support these newsletter broadcast... Read More »

Latest Update May 2021: Added link to the meet-the-expert (MTE) recording: Upgrading SAP HANA 1 to SAP HANA 2: Key steps and recommendations; Updated some links and pictures. Update October 2020: Added two new meet-the-expert (MTE) sessions taking... Read More »

Folks, When answering a question on SCN, have you ever thought “oh man, I really should be paid for this”? Well, now there is an app for that! (Cue the soundtrack) Last Thursday, the ASUG members were introduced to the “rapidly growing... Read More »

SAP has enabled customers to easily find KBAs via their preferred search engine on the internet. If the symptoms in the preview KBA match the issue the customer is facing, a click on the “more” link takes the customer to the solution via SAP... Read More »

Introduction to Customer Interaction Center The Customer Interaction Center (CIC) is available 24 hours a day, 7 days a week, 365 days a year in six different locations across the globe. SAP is committed to providing the very best in Customer... Read More »

I just read an interesting blog called “Creating Effective Customer Messages (OSS Notes)”:   Creating Effective Customer Messages (OSS Notes)   Now, from my experience in SAP Support I would like to add something that is... Read More »

If you try to categorize SAP practice of any SAP partner irrespective of its scale & size, without any statistics or data, broadly there are 2 categories:  – SAP Implementation – SAP AMS i.e. Application, Maintenance &... Read More »

It’s quite a while since my last post here in the SAP Community. If you want to keep track of what I do in development please follow my GitHub activities. How it started On 25. Feb. 2021 Jakob Flaman posted this on Twitter: Just thinking how... Read More »