Support Services

At first I thought about writing a huge rant, Kanye West style, along the lines of ‘SAP doesn’t care about their customers!’. But since that didn’t work out very well for Kanye (although he seems to do well now), I decided to take a bit... Read More »

1. Where do I find SAP Security Notes? 2. Where do I find an overview about security services including the management of security notes? 3. Where do I find information about the application “System Recommendations”? 4. Where do I find... Read More »

We are notifying our subscribers that SAP’s Product Support channels on WhatsApp will be discontinued as of January 1, 2020. Regrettably, WhatsApp Business has made mandatory changes that no longer support these newsletter broadcast... Read More »

Think time flies? Well, it certainly feels that way in our industry! In November 2020 it will be a whole decade since SAP shipped the first version of the SAP HANA database. Since then thousands of companies around the world have benefited from... Read More »

Folks, When answering a question on SCN, have you ever thought “oh man, I really should be paid for this”? Well, now there is an app for that! (Cue the soundtrack) Last Thursday, the ASUG members were introduced to the “rapidly growing... Read More »

SAP has enabled customers to easily find KBAs via their preferred search engine on the internet. If the symptoms in the preview KBA match the issue the customer is facing, a click on the “more” link takes the customer to the solution via SAP... Read More »

If you try to categorize SAP practice of any SAP partner irrespective of its scale & size, without any statistics or data, broadly there are 2 categories:  – SAP Implementation – SAP AMS i.e. Application, Maintenance &... Read More »

This week I am attending my first ever DSAG-Jahreskongress which is the main annual conference of the German SAP user group. My first event day was fully packed with keynote presentations and expert sessions. I want to specifically share some... Read More »

I just read an interesting blog called “Creating Effective Customer Messages (OSS Notes)”:   Creating Effective Customer Messages (OSS Notes)   Now, from my experience in SAP Support I would like to add something that is... Read More »

If you need to pin down the differences between SAP S/4HANA and SAP ERP and how to plan your transition, or if you are thinking of migrating your business to the cloud or even a complete landscape transformation, you will find all the fundamental... Read More »