C4C Extensibility

As the UI rules in C4C is not applicable for SDK custom fields and tabs. We cannot control over the behaviors of custom fields or tabs from C4C UI. But we can control the behaviors like “Enabled”, “Mandatory”, “Visible” & “Read... Read More »

SAP Service Cloud V2 offers different mechanisms to control the flow of Business process – namely Autoflow, Approval & Feedback. In this blog, we will explain the ‘Autoflow’ feature which is used to define rules specific to a business... Read More »

There are number of use cases where business want to highlight certain data in a specific color so that it gets the attention of the C4C agents. E.g., while analyzing weekly or monthly report- agents want to focus on certain deals which are having... Read More »

Hi Everyone, In the latest SAP Service Cloud V2 update, the familiar Workflow Management has undergone a rebranding, emerging as the more user-friendly Autoflow Management system (which is still being updated). This transition offers a new and... Read More »

The Agent Desktop lacks native integration for SAP functions like Opportunity, Sales Quote, and Sales Order. To address this gap, we’re utilizing custom-built Apps to enable the creation of these business Objects. Once business  Objects are... Read More »

With SAP Sales & Service Cloud 2305 release briefing, SAP had come up with a great extensibility feature in Cloud for Customer. As an administrator, it is now possible to protect the custom queries across all the objects such as Accounts, Leads,... Read More »

Hello Everybody,   Introduction This blog focuses on Visits object that exist in C4C Sales/Service. In many businesses and industries Visits are a main object that sales managers depend on for tracking their employees’ visits to clients,... Read More »

The Business Requirement: Our customer requires that for certain reply management categories in Emarsys, they want to create service tickets in SAP Service Cloud in order to process customer replies that fell under the reply categories of... Read More »

“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.” — Steve Jobs Story flow The restaurant eagerly awaited a water delivery, but the bottles arrived in the wrong size.... Read More »

As a business requirement, we needed to ensure the synchronization of marketing permission data(opt-in/out) between C4C and Emarsys. When a contact gets opted out via the unsubscribe link in an email campaign generated from Emarsys, the opt-in field... Read More »