C4C Analytics

In this blog post, we will look at the history of Intelligent Sales Add-On, followed by the features available. Then we’ll look at the prerequisites for enabling Intelligent Sales Execution in our C4C tenants. ISE_History Let’s look at... Read More »

Adaptação de idioma / Language Adaptations – SAP Cloud for Customer Como administrador, você pode alterar aplicativos para sua própria terminologia e realizar a tradução para outros idiomas por centros de trabalho de aplicativos. Por... Read More »

Adoption of your SAP Sales or Service solution by the end users can define the success of your implementation. The ROI from your C4C solution can only be optimal when end-users adopt it. But the question is, how do you define adoption and how do you... Read More »

Background As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL... Read More »

Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have... Read More »

Supporting your customers in the pre-purchase, buying or post purchase stages allows you to get to know your customer, their expectations and level of satisfaction with your products and services. With the core functions  of cloud for customer you... Read More »

Sales Cloud is where in C4C sales teams can manage their activities. It supports sales reps to engage in a complete way with customers. Sales teams can use sales cloud to gain customer insights or to get to know who their prospects are, define what... Read More »

This is a blog series about Built in Business Analytics in Cloud for Customer (aka Sales Cloud, Service Cloud or C4C).  After reading this blog you should be capable to excel in preparing business analytics for your sales and service users and... Read More »

Using Machine learning for Service Ticket categorization Machine learning for Service Ticket categorization is a powerful tool to help automate ticket categorizations. It is based on the prediction capabilities of Leonardo which learns from your... Read More »

Hi all: As you know, sometimes the end user has problems that are difficult to replicate. So what are the steps you need to take when this is happening? Follow these steps to help your IT or SAP team to help resolved the problems. Scenario Services... Read More »