C4C Analytics

Dear Community, With the sunset of our SAP CX Wiki end of December 2021, we had to find new homes for the content, we are sharing with you. We are excited to announce the transfer of the SAP Sales & Service Cloud assets and pages from SAP CX... Read More »

Dear Community, The 2111 release (November 2021) for SAP Cloud for Customer is just over a month away. Please find a visual timeline for the release and the upgrades. I have also added the hotfix (HFC) dates along with other important dates. Please... Read More »

Introduction As enterprise usage of cloud applications is getting more and more popular, it is becoming equally challenging to keep the data between those applications in sync considering each cloud application is using its own technology stack for... Read More »

As an administrator, you can broadcast reports and dashboards by e-mail. It enables business users to analyze report data without necessarily having to log on to the system and navigate to the report. This blog will help you to understand how... Read More »

Dear Community, The 2108 release (August 2021) for SAP Cloud for Customer is just over a month away. Please find a visual timeline for the release and the upgrades. I have also added the hotfix (HFC) dates along with other important dates. Please... Read More »

I have recently had a stint working on OData and how it can be used in C4C Analytics. And in this blog post I’m going to describe the basic functionality of ODATA API’s which we can use with other SAP or third-party system so that they can... Read More »

As an administrator, you can select reports and embed them in the User Interface (e.g. add reports to the Ticket Thing Inspector). You can also map the data between the work center view fields and the embedded report fields so that the system... Read More »

This blog post looks at potential issues and troubleshooting with KPIs in your SAP Sales Cloud / SAP Service Cloud system. If you would like further details on how to set up KPIs, you can check out this blog post here. Let us look at the most common... Read More »

This blog post will show you how to set up Key Performance Indicators (KPIs) in SAP Sales Cloud / SAP Service Cloud and how to avoid issues which can occur while working with KPIs. What are KPIs? Key Performance Indicators in SAP Sales Cloud / SAP... Read More »

Hello all: “This weekend in Chile at 00:00:00 they will be set the clock back 1 hour until 23:00:00 on Saturday. I was wondering if that brings up some kind of problem in the C4C system. Is it necessary to take any precautions?... Read More »