SOLMAN IT Service Management

Hi There!  Thanks for checking out my blog.  As a Solution Manager Architect, I spend a lot of time implementing ChaRM for clients… and with lots of clients come lots of customizing requests! I will be writing a series of How To’s, based on... Read More »

Prolog Your manager or your customer: „How long will it take till this incident is resolved?“ Wouldn’t it be great to provide a reliable and precise answer? You will face such kind of questions if you work as Test Manager, Release Manager,... Read More »

Introduction: In general we have Support Team Determination using BRFPLUS for Incident Management configuration. We might have come across situations where we require another Support Team or any other Partner Function to be determined automatically... Read More »

Hohoho geschätzte Piraten! In diesem Blogpost geht es um Piraten, eine Schatzkarte und die Black Pearl als Schiff, mit welchem wir in fremde Gewässer stechen und den wilden Wellen der Weltmeere trotzen. Oder anders gesagt geht es um eine Reise... Read More »

Hohoho honored pirates! This blog post is about pirates, a treasure map and the Black Pearl as a ship, with which we get through foreign seas and brave the wild waves of the world’s oceans. In other words, a trip (project) is about fulfilling... Read More »

Hello all, I hope you will find this blog useful to your current scenario with IT service management in the SAP Solution Manager. If in case you are already aware of this, your review and suggestions will be appreciated.   The resolve and... Read More »

In this blog, I will show you how to immediately improve your legacy SAP CRM UX with a few CSS tricks and make it look more alike with the latest Fiori themes, such as SAP Belize. This is ideal for customers who want to harmonize their applications... Read More »

Overview Though standalone SAP Solution Manager offers heavy features & functionalities of Application Life Cycle Management and can handle an end to end cycle in Application Life Cycle Management, quite often, a scenario that’s most... Read More »

X+O case for IT Service Management INTRODUCTION  Qualtrics is an experience management platform, which combines the experience data and operational data (X+O) and provides meaningful and deep insights into customer expectations, patterns and helps... Read More »

In this blog post, I would like to give you an overview of the Simple IT Request’s new features included in Focused Build SP03, as well as Focused Build SP04. Besides continual performance improvements and overall stabilization, we focused on... Read More »