SOLMAN IT Service Management

Purpose With the following document you will determine the available e-mail options for Incident Management and Change Request Management documents in Solution Manager 7.1. This blog is valid for Solution Manager 7.1, the screenshots was taken... Read More »

News: Content of this SCN Doc will be maintained now in wiki page https://wiki.scn.sap.com/wiki/x/Vo_rGg   Purpose   With the following hints you will be able to configure the use of Service Level Agreement SLA to make sure that messages are... Read More »

What is Conversational AI?   People today expect 24×7 access to online stores, along with personalized customer support available instantly and on demand. Fortunately, advances in Natural Language Understanding and other artificial... Read More »

Purpose   This document tries to be a fast read to see which are the changes in this scenario in SAP Solution Manager 7.1. It is valid for the configuration of the following Incident Management scenarios: Default or Standard scenario: You use... Read More »

Hi There!  Thanks for checking out my blog.  As a Solution Manager Architect, I spend a lot of time implementing ChaRM for clients… and with lots of clients come lots of customizing requests! I will be writing a series of How To’s, based on... Read More »

Sending E-Mail from Support Message With the following customizing you will create actions to automatically send an e-mail to: the creator of the message (key user) when the message status is changed from ‘open’ to ‘in... Read More »

Introduction With SAP Solution Manager 7.2, we made all our major applications available as tiles in the SAP Fiori Launchpad. However the tile groups and catalogs we deliver are probably not arranged according to your needs and the roles of your... Read More »

Atualizações: 09/09/2017: A integração do ARIS com a 7.2 é possível. Veja informações sobre como ARIS suporta a API da 7.2 neste... Read More »

If you was configuring Solution manager Web UI in the past, you may know that it`s very easy to make fields mandatory there. But now SAP introduced new UI5 applications for ITSM, and Charm, and we can`t change thous as easy as old good Web UI. In... Read More »

Einführung Es gibt verschiedene Möglichkeiten, wie man End-to-End Prozesse im SAP Solution Manager aufbauen kann. Da dieses Thema in Projekten wie auch im Betrieb immer wieder nachgefragt wird, möchte ich in diesem Blogbeitrag meine Sichtweise... Read More »