SOLMAN IT Service Management

Summary In this blog you will learn how to hide statuses from the graphical status overview section (roadmap) of your ChaRM transaction in case they are unused/undesired for some reason. The requirement from a process point of view If you are... Read More »

In this blog post, I would like to give you an overview of the Simple IT Request’s new features included in Focused Build SP09 and SP10. The features explained in this blog post are: Improved Search and Navigation (SP09) Full RichText Support for... Read More »

IT Service Management (ITSM) supports you handling incidents of your SAP solution. SAP Cloud ALM and SAP Solution Manager offer quite different approaches for this. When you think about which ALM solution fits better to your SAP S/4HANA Cloud... Read More »

In this blog post, I would like to give you an overview of the Simple IT Request’s new features included in Focused Build SP05, up to Focused Build SP08. Besides continual performance improvements and overall stabilization, we focused on... Read More »

    SAP IT Service Management (ITSM) is ITIL based, compliant & certified software for improving and managing IT services support and operation activities for corporates. Am sharing in this blog some of my experience with SAP ITSM... Read More »

Hi There!  Thanks for checking out my blog.  As a Solution Manager Architect, I spend a lot of time implementing ChaRM for clients… and with lots of clients come lots of customizing requests! I will be writing a series of How To’s, based on... Read More »

Prolog Your manager or your customer: „How long will it take till this incident is resolved?“ Wouldn’t it be great to provide a reliable and precise answer? You will face such kind of questions if you work as Test Manager, Release Manager,... Read More »

Introduction: In general we have Support Team Determination using BRFPLUS for Incident Management configuration. We might have come across situations where we require another Support Team or any other Partner Function to be determined automatically... Read More »

Hohoho geschätzte Piraten! In diesem Blogpost geht es um Piraten, eine Schatzkarte und die Black Pearl als Schiff, mit welchem wir in fremde Gewässer stechen und den wilden Wellen der Weltmeere trotzen. Oder anders gesagt geht es um eine Reise... Read More »

Hohoho honored pirates! This blog post is about pirates, a treasure map and the Black Pearl as a ship, with which we get through foreign seas and brave the wild waves of the world’s oceans. In other words, a trip (project) is about fulfilling... Read More »