SOLMAN IT Service Management

In this article, would like to discribe detail steps to create a Service Deck incident and follow up ITSM Incident if needed. What is a Service Desk request? A Service Desk Request is defined according to ITIL as a request from a user... Read More »

Prerequisite – In our day to day Business activity we may come across on a scenario where User wants to updates the Text Log from outside of SolMan portal. In order to update the Text Log via some custom program or Interface is possible using... Read More »

Prerequisite – This document will gives you an details of major SAP TABLES used to stored the information for ChaRM ID details from beginning to end especially for Process Type [ Normal / Defect / Urgent /  Git Enabled Change] along with... Read More »

Prerequisite : During the creation of SAP Change Request Management (ChaRM) for Normal / Urgent / Defect types  after selecting the prescribed Change / Phase Cycle ID below mandatory field Configuration Item get selected automatically depending on... Read More »

Business Case: In SOLMAN service management Git-Enabled Changes are created and all relevant information are related to Version and Commit details get stored in Git Repository [ Version Copy ]. But sometimes we may come across a situation where we... Read More »

Summary In this blog you will learn how to hide statuses from the graphical status overview section (roadmap) of your ChaRM transaction in case they are unused/undesired for some reason. The requirement from a process point of view If you are... Read More »

In this blog post, I would like to give you an overview of the Simple IT Request’s new features included in Focused Build SP09 and SP10. The features explained in this blog post are: Improved Search and Navigation (SP09) Full RichText Support for... Read More »

IT Service Management (ITSM) supports you handling incidents of your SAP solution. SAP Cloud ALM and SAP Solution Manager offer quite different approaches for this. When you think about which ALM solution fits better to your SAP S/4HANA Cloud... Read More »

In this blog post, I would like to give you an overview of the Simple IT Request’s new features included in Focused Build SP05, up to Focused Build SP08. Besides continual performance improvements and overall stabilization, we focused on... Read More »

    SAP IT Service Management (ITSM) is ITIL based, compliant & certified software for improving and managing IT services support and operation activities for corporates. Am sharing in this blog some of my experience with SAP ITSM... Read More »