CRM Service
122 Blog Posts
60 Contributors
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Objective: Creating a custom logic using Determination. SAP recently announced a new service solution called SAP Service Cloud V2. The new SAP Service Cloud that uses sap business technology platform (BTP) revolutionizes the service industry with a... Read More »0Comments1Like
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Objective – creating a notification using autoflows. SAP Service Cloud Version 2 or also known as SAP Intelligent Service Cloud helps service agents with easily maintained and accessible customer information. Access to knowledge base and other... Read More »0Comments3Likes
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This blog shares highlights on SAP S/4HANA Cloud, private edition, and SAP S/4HANA for Service | 2022 release on the following areas: Service Contract Management Service Order Management In-House Repair Integration with SAP Field Service... Read More »1Comment3Likes
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Introduction With SAP S/4HANA Service, several new transactional business objects were introduced in SAP S/4HANA. All these transactions are based on the so-called One Order Model, which is one of the foundations of the VDM layer for Service and... Read More »1Comment7Likes
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SAP S/4 HANA Customer Engagement is a simplified version of SAP CRM embedded in SAP S/4 HANA. It was initially available as an add-on under the name “customer management”. For a better understanding of the SAP S/4 HANA Customer Engagement... Read More »1Comment7Likes
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Hello Everyone, This content concentrates on Creation of a Satisfaction Survey in Multiples languages. It also provides detailed step by step of creation of Survey in English and followed by Spanish by changing the login language as... Read More »0Comments0Likes
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Hello Everyone, This content concentrates on Service categories creation using Excel file upload and creating it in the system manually. There are some examples given: Create a file using Excel: To upload as a File create a Excel with the columns... Read More »2Comments1Like
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When planning, or at the latest when confirming services in SAP S/4HANA Service, different prices and costs might be applicable per delivered service. For example, when technicians deliver their service at the weekend, you might want to add a... Read More »0Comments5Likes
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This blog post shares my implementation experience for a claim entry application for a discrete industry. Always watch out for the latest SAP offerings on warranty solutions. This solution is based on standard SAP warranty transactions in the... Read More »3Comments8Likes
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Purpose: This is my experience implementing a customer warranty for a discrete manufacturing company. Please watch out for new offerings from SAP services for best practices for warranty management. Business Process: After the equipment sales, it... Read More »3Comments6Likes