CRM Service
-
While it’s clear that there is no shortage of smart-city initiatives taking place around the globe, the outcomes up to this point have been mixed. Even though a considerable amount of time, energy and money have been invested, only a limited... Read More » -
An exciting opportunity to influence SAP has begun with the third cycle of the 2020 SAP Customer Engagement Initiative (CEI). The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into... Read More » -
There are very few real-world data which have the quality for training a Machine Learning (ML) model that can accurately classify hundreds of categories to a granular level. In this blog post, find out how you can make use of Service Ticket... Read More » -
Are you familiar with the Support Assistant on the SAP ONE Support Launchpad? The Support Assistant is a new feature of “Report an Incident” application, that offers a guided approach to create an incident through a conversational user... Read More » -
Continuous improvements based on customers’ input The last years, several enhancements to the SAP Customer Relationship Management (SAP CRM) application in the areas of sales, service, marketing, and Interaction Center have been delivered... Read More »
-
Since May 7 2020 a new ST-A/PI release 01U is available for download. With this plug-in 40 new key figures have been shipped for Business Process Analytics and Business Process Monitoring in SAP Solution Manager and around 140 existing key figures... Read More » -
Service Ticket Intelligence first debuted at SAPPHIRE 2017 in Hasso Plattner’s keynote. Through working with our first customers over the last 3 years, we have learned a great deal about the practical challenges in getting machine learning... Read More » -
When implementing service processes in SAP S/4HANA or other SAP products, there are a couple of options to choose from. This article gives you the background and explores the different options that are available. Setting the scene In the past,... Read More » -
Running a small business can sometimes feel overwhelming. From delegating tasks to employees to fielding potential investors and finding new sales leads, you truly need to be a master of all trades to run a business successfully. And with the... Read More » -
2020 is here! At this point, I am almost certain that customer relationship management (CRM) programming projects have become an unadulterated need for your business. Without one, it’s more troublesome than at any time in recent memory to... Read More »