CRM Service

Objective: Creating a custom logic using Determination. SAP recently announced a new service solution called SAP Service Cloud V2. The new SAP Service Cloud that uses sap business technology platform (BTP) revolutionizes the service industry with a... Read More »

Objective – creating a notification using autoflows. SAP Service Cloud Version 2 or also known as SAP Intelligent Service Cloud helps service agents with easily maintained and accessible customer information. Access to knowledge base and other... Read More »

This blog shares highlights on SAP S/4HANA Cloud, private edition, and SAP S/4HANA for Service | 2022 release on the following areas: Service Contract Management Service Order Management In-House Repair Integration with SAP Field Service... Read More »

Introduction With SAP S/4HANA Service, several new transactional business objects were introduced in SAP S/4HANA. All these transactions are based on the so-called One Order Model, which is one of the foundations of the VDM layer for Service and... Read More »

SAP S/4 HANA Customer Engagement is a simplified version of SAP CRM embedded in SAP S/4 HANA. It was initially available as an add-on under the name “customer management”. For a better understanding of the SAP S/4 HANA Customer Engagement... Read More »

Hello Everyone, This content concentrates on Creation of a Satisfaction Survey in Multiples languages. It also provides detailed step by step of creation of Survey in English and followed by Spanish by changing the login language as... Read More »

Hello Everyone, This content concentrates on Service categories creation using Excel file upload and creating it in the system manually. There are some examples given: Create a file using Excel: To upload as a File create a Excel with the columns... Read More »

When planning, or at the latest when confirming services in SAP S/4HANA Service, different prices and costs might be applicable per delivered service. For example, when technicians deliver their service at the weekend, you might want to add a... Read More »

This blog post shares my implementation experience for a  claim entry application for a discrete industry. Always watch out for the latest SAP offerings on warranty solutions. This solution is based on standard SAP warranty transactions in the... Read More »

Purpose: This is my experience implementing a customer warranty for a discrete manufacturing company. Please watch out for new offerings from SAP services for best practices for warranty management. Business Process: After the equipment sales, it... Read More »