CRM Service

Introduction:  The aim of this blog is to explain the importance of valuation types in SAP CRM Service Module and its impact on the Human Resource(HR) and Controlling(CO) module with regards to actual cost derivation of technician’s seen in... Read More »

Introduction: The aim of this blog is to derive the planned cost determination from SAP ECC module to SAP CRM module for spare part items which are mainly used in the SAP CRM Service module during service order creations. While I looked up and read... Read More »

Service Ticketing Systems are responsible for handling large ticket volumes to ensure a smooth and uninterrupted service delivery towards achieving business success. These tickets generally contain valuable information that one has to manually... Read More »

While it’s clear that there is no shortage of smart-city initiatives taking place around the globe, the outcomes up to this point have been mixed. Even though a considerable amount of time, energy and money have been invested, only a limited... Read More »

  An exciting opportunity to influence SAP has begun with the third cycle of the 2020 SAP Customer Engagement Initiative (CEI). The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into... Read More »

There are very few real-world data which have the quality for training a Machine Learning (ML) model that can accurately classify hundreds of categories to a granular level. In this blog post, find out how you can make use of Service Ticket... Read More »

Are you familiar with the Support Assistant on the SAP ONE Support Launchpad? The Support Assistant is a new feature of “Report an Incident” application, that offers a guided approach to create an incident through a conversational user... Read More »

Continuous improvements based on customers’ input The last years, several  enhancements to the SAP Customer Relationship Management (SAP CRM) application in the areas of sales, service, marketing, and Interaction Center have been delivered... Read More »

Since May 7 2020 a new ST-A/PI release 01U is available for download. With this plug-in 40 new key figures have been shipped for Business Process Analytics and Business Process Monitoring in SAP Solution Manager and around 140 existing key figures... Read More »

Service Ticket Intelligence first debuted at SAPPHIRE 2017 in Hasso Plattner’s keynote. Through working with our first customers over the last 3 years, we have learned a great deal about the practical challenges in getting machine learning... Read More »