CRM Mobile Sales and Service

Using the mobile manager approval app you now can enable managers to approve customer invoices and credit memos: and swipe to accept or reject or adding comments. Here you can see how the manager approval app works in general: This capability has... Read More »

When implementing service processes in SAP S/4HANA or other SAP products, there are a couple of options to choose from. This article gives you the background and explores the different options that are available. Setting the scene In the past,... Read More »

When I first started thinking of the idea of a full day SAP Inside Track event here in Melbourne I did wonder whether or not anyone would turn up. 🙂 While I did have some form going into this via the SAP Tech Nights I organised in 2019, I was not... Read More »

There has been a lot of information floating around solutions such as SAP C/4HANA and/or SAP S/4HANA Customer Management, which can leave customers wondering which direction they should go with their existing SAP CRM solution. In this blog post, I... Read More »

The newly introduced Android and iOS Apps for smartphones have been enhanced in 1905 release and new capabilities have been added: Developers of partners and customers can extend and build own mobile apps using the SAP Cloud Application Studio for... Read More »

Here you can get an overview on SAP Business ByDesign mobility SAP Business ByDesign – SAP’s Cloud ERP for the midmarket – supports with release 1905 to build custom apps and to extend SAP standard apps using the SAP Cloud Applications... Read More »

The newly introduced Android and iOS Apps for smartphones have been enhanced in 1902 release and new capabilities have been added: New CRM apps for lead and activity management Reports now offers a new chart library with zooming and filtering in... Read More »

As product manager which has been working for most of the SAP developed CRM solutions I often get asked about the differences and merits of stand-alone marketing, sales and service solution and those which are embedded into an ERP. Let me first... Read More »

As field service is now becoming an important factor when it comes to customer experience but creating and managing highly-performed field service organization is a big challenge. Recently SAP has acquired Coresystems (a company based out of... Read More »

SAP Business ByDesign – SAP’s Cloud ERP for the midmarket – has been providing built-in mobility and collaboration capabilities since its very early days. Examples for this are the built-in collaboration, apps for mobile project... Read More »