CRM Interaction Center

Introduction The purpose of this blog is to explain how we can easily use AJAX to trigger asynchronous HTTP requests in Web UI Tableviews. There are several blogs available on SAP Community about AJAX implementations in the Web UI but this blog... Read More »

SAP S/4 HANA Customer Engagement is a simplified version of SAP CRM embedded in SAP S/4 HANA. It was initially available as an add-on under the name “customer management”. For a better understanding of the SAP S/4 HANA Customer Engagement... Read More »

Are you familiar with the Support Assistant on the SAP ONE Support Launchpad? The Support Assistant is a new feature of “Report an Incident” application, that offers a guided approach to create an incident through a conversational user... Read More »

Continuous improvements based on customers’ input The last years, several  enhancements to the SAP Customer Relationship Management (SAP CRM) application in the areas of sales, service, marketing, and Interaction Center have been delivered... Read More »

This is in continuation of the blog post by Tomasz Janasz and provides detailed insights on Service Ticket Intelligence API. Service Ticket Intelligence Service Ticket Intelligence is one of the re-usable microservice bundled as part of SAP AI... Read More »

In this blog, I will show you how to immediately improve your legacy SAP CRM UX with a few CSS tricks and make it look more alike with the latest Fiori themes, such as SAP Belize. This is ideal for customers who want to harmonize their applications... Read More »

Are you an existing SAP BCM (Business Communications Management) customer, SAP Contact Center cloud edition customer, or SAP Contact Center 365 customer? Is your company using the SAP CRM Interaction Center or SAP C4C Service Cloud? Are you... Read More »

This blog explains on how to do basic debugging and write code in CRM. It covers the below topic areas Requirement: To disable one specific field in an Address section Find the UI component Find technical object to do code changes Get value using... Read More »

All good things come in threes: Continuing my previous blogs Introducing S/4HANA Utilities for Customer Management (S4CRM) and S/4HANA Utilities for Customer Management (S4CRM) – the journey continues, I am happy to share some news about the... Read More »

SAP Contact Center  (formerly SAP BCM) will again be participating in the SAP influence program this year, allowing customers and partners to help improve the product with their ideas for new features and improvements! More info about the program:... Read More »