SAP Cloud for Customer add-ins

Hello All, I’m Arthur Hanauer from the SAP Product Support team. I’m writing this blog to provide a general overview on how a custom MIME header would be set up for email servers, as this is something that may be needed when you are using... Read More »

Dear Community, The 2311 release (November 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after... Read More »

FAQ’s on security session restriction for ODATA calls This document contains FAQs with respect to the change done all OData APIs to optimize security session handling thereby helping the stability and performance. To know more about the change,... Read More »

Usually the first thing comes to mind when facing an unexpected behaviour while working with SAP Cloud for Customer is to open a case to SAP Support. However, sometimes this situation could be a more straightforward error or a simple behaviour... Read More »

Dear Community, The 2308 release (August 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after... Read More »

Did you know that in SAP Sales and Service Cloud you can enter a full address in the matter of a few keystrokes? You can search for an address, select the intended address from the suggestion list, and the address is automatically populated in the... Read More »

This blog post will explain the process of setting up a phone and chat channel in the Agent Console Add-On, provide visual examples of incoming and outgoing calls and chats, some important points to keep in mind during this integration. This... Read More »

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the... Read More »

SAP provides you direct access to real-time support channels Support Assistant and Expert Chat, which may be able to instantly answer your questions, even without the need to create a support case. For this, you only need to have a S User, which... Read More »

Hey All, I am writing this blog to serve as central information on How to save the email from outlook directly to a new lead in C4C. Here you will find the steps to achieve in your system and get to know about how they work technically. Key... Read More »