SAP Cloud for Customer add-ins

One of the most useful features is to be able to allow inbound and outbound calling with SAP Sales & Service Cloud for your contacts and customers.  SAP provides a great way of doing this with multiple vendors – (Avaya, Cisco, Genesys as per... Read More »

One of the most useful features is to be able to allow inbound and outbound calling with SAP Sales & Service Cloud for your contacts and customers.  SAP provides a great way of doing this with multiple vendors – (Avaya, Cisco, Genesys as per... Read More »

Background As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL... Read More »

Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have... Read More »

Dear Community, The 2202 release (February 2022) for SAP Cloud for Customer is nearly ready to be deployed. We will adding the release webcast related information and assets here in our community. This will allow you to access the on-demand... Read More »

Hi all: As you know, sometimes the end user has problems that are difficult to replicate. So what are the steps you need to take when this is happening? Follow these steps to help your IT or SAP team to help resolved the problems. Scenario Services... Read More »

Dear Community, The 2202 release (February 2022) for SAP Cloud for Customer is just over a month away. Please find a visual timeline for the release and the upgrades. I have also added the hotfix (HFC) dates along with other important dates. Please... Read More »

Check the Cloud Availability Center for planned and unplanned downtimes of your cloud system and subscribe to Cloud Availability Center notifications in the Cloud System Notification Subscriptions application. The Cloud System Notification... Read More »

For the Intelligent Sales add-on, C4C Release 2111 includes several new functionalities. One of them is the recommendation view for customers. Pre-built, real-time insights based on machine learning identify growth opportunities and potential... Read More »

In Sap C4C, Agent/Business user has the option to create an incident from the same screen where they are facing the issue. This blog mentions the step-by-step process to do the same. Login to SAP Cloud for Customer (Fiori UI) and navigate to the... Read More »