SAP Utility Customer E-Services

Whatever module/assignment I come across through my professional journey, I document it with my understanding and share the same here on this platform to help/serve our SAP community, passing the baton, today is time to discuss/understand less heard... Read More »

Hi All,  I am starting a blog series for C4C and S/4 HANA Utility . Utility industry is huge and it contains many process so in the very first part  of this blog I am going to cover only Introduction of C4C utility and Architecture and this blog... Read More »

In this blog we will see, how can we implement  Workflow in SAP Cloud Platform with back-end as S/4 Hana On Premise leveraging On-premise Gateway, Cloud connector and  SAP API management   – Real time scenario.   In  a Hybrid cloud... Read More »

Create your first custom work area view SAP Customer Engagement Center is SAP’s solution for enabling your service teams to deliver consistent, contextual, and relevant experiences regardless of channel or device. This is achieved through... Read More »

What is Print Workbench? Print Workbench is a tool used as Basic or Central development environment for creating standardized outgoing correspondence, and is used for printing/RDI-outbound purpose in IS-Utilities. We find this as a very efficient... Read More »

Preface Before I start this blog on the complex data structure and features of print work-bench to achieve the complex requirements of different correspondence, hope you enjoyed my previous... Read More »

What is the SAP Customer Engagement Center? The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self-service solutions such as SAP... Read More »