SAP for Utilities, customer care and service component (retired)

In my latest blog, “Alexa, Help me to Better Serve My Customers”, the opportunity to enhance the experience of the largest portion of our utility customer base was discussed. Millennials demand streamlined interactions, often centered around... Read More »

With the introduction of  the utility extension to C4C, SAP enabled the C4C solution to be used as the Sales and Call Center solution running on top of IS-U. This is not a replacement of the CRM OP for Utilities, but should be considered an... Read More »