Blogs tagged support services

Since 22nd-April, when users access to SAP One support Launchpad. User needed to choose following option. ​ Continue with SAP one support Launchpad portal for now: Still can use SAP one support launchpad portal to get support. Figure 1 * Click... Read More »

This is for those customers who cannot verify their Signavio support. The Signavio customer base on 2 kinds of support. Maintenance-paying customers Academic users Users in Group 1 have contract with SAP pay subscription fee use their S-user to... Read More »

SAP Activate provides a clear guided methodology to deploy, adopt and extend new capabilities across your organization.  It supports New Implementation, System Conversion and Selective Data Transition scenarios and the different deployment... Read More »

Hello, my Name is Marco Büscher and this is a follow up blog post to the blogpost: SAP Application Management Services (AMS). This blogpost will focus on how to perform an SAP AMS engagement at a customer site.   Engagement Management... Read More »

Hello All,   Do you juggle between multiple incidents and find it hard to find the right incident? Find out the simplest way to Manage your incident from this Blog!  Filters are your best saviors when you need, and they are just one click away!... Read More »

Let’s walk through the path and see how a support incident can be closed. To confirm the solution provided by SAP – and once an incident is closed, there is no option to re-open.    During the incident lifespan, SAP Support may request... Read More »

SAP Cloud ALM for service gives you as an SAP customer the opportunity to centrally access all information for your SAP service deliveries past, present and future.  This tool allows collaboration with the delivery teams who conduct these services... Read More »

The Self-Service Authorisation tool allows you to directly request the authorisations that your S-User ID is missing, without having to search who your Super Administrators are, find their contact details and then send them an email... Read More »

To quickly introduce myself my name is Chusa de Castro and I’m part of the SAP Product Support Social Media team where I’m working as Social Media Operations Manager, leading the @SAPSupportHelp Twitter account. We began our journey with Twitter... Read More »

The cloud has quickly evolved from an optional buzzword for managing technology to an inevitable enabler of a business’ digital strategy. Gartner estimates that overall demand in every cloud formation will grow 18% this year to $246.8 billion in... Read More »