Blogs tagged sap institute for digital government

On 23 June, the Public Sector Network (PSN), hosted a Responsive Government webcast, featuring presentations by the SAP Institute for Digital Government (SIDG) and the Queensland University of Technology (QUT). The online event attracted over 60... Read More »

On 20 March, the SAP Institute for Digital Government (SIDG) published “Dealing with disruption: A Digital Nudge could help” to explore how digital technologies might enable governments around the world to nudge citizens towards cooperation and... Read More »

Way back in 2016, the SAP Institute for Digital Government (SIDG) collaborated with the Australian National University (ANU) on the topic of “The Digital Nudge in Social Security Administration”. Our research looked at how digital technologies... Read More »

Report to the Technical Commission of the ISSA on Emerging Technologies in Social Security. In 2016, at the World Social Security Forum in Panama, the International Social Security Association (ISSA) delivered a landmark paper “Ten Global... Read More »

What is Qualtrics? Qualtrics brings together customer, employee, product and brand experience insights on a single integrated XM (Experience Management) platform. Experience Management is the process of monitoring every interaction people experience... Read More »

Our series so far has explored Public Sector applications of predictive analytics and machine learning to enable data-driven policy and practice. One could argue that characterization of these technologies as emerging belies the fact that... Read More »

Liz Goli, Commissioner of Queensland’s Office of State Revenue (OSR), sat back in her chair: “…in that way, the machine can actually improve our empathy with our customers”, she reflected [1]. Now that’s interesting – the idea that an... Read More »

Prior to becoming Vice President of the United States, Mike Pence served as the Governor of the State of Indiana. He was sworn in on 14 January 2013 with several policy goals, including improving the health and wellbeing of Indiana citizens. During... Read More »

In October 2017, the Melbourne Institute released findings of a working paper series on Intergenerational Disadvantage, which illustrates that young people are almost twice as likely to need social assistance if their parents are on benefit [1].... Read More »

It is easy to get caught up in the technology hype and start to imagine all our interactions with government will soon be digitised, automated and citizen centric to the point where we never have to interact with a civil servant in person. No more... Read More »