Blogs tagged #CustomerInteractionCenter

The SAP ONE Support Launchpad will be transitioning to SAP for Me in 2023:   SAP for Me will become the new single-entry point to SAP´s support. The customer portal makes managing support-related tasks simpler by using a set of digital... Read More »

SAP offers a wide range of resources to help you. Let’s have a closer look at options available before we report an incident and make the best use of them. Today, we are going to look at a brief overview of all the options available to search for... Read More »

Let’s get started and see how an attachment can be added to an SAP Support Incident. With most SAP incidents, we have a requirement to attach documents to showcase the issue to the expert for a better understanding and a quick... Read More »

Anyone can now get real-time support anytime and anywhere. In this blog post, you will learn all about How to start an Expert chat session with SAP Support to ensure SAP experience is as smooth and effective.  There are three main approaches to... Read More »

This blogpost will compile our top tips to help you set up notifications for SAP Notes and/or KBAs with Expert Search filters to ensure SAP experience is as smooth and effective. Use My SAP Notes & KBAs Expert Search to set up filters for SAP... Read More »

Listen up! This month the Customer Interaction Center will be hosting a 30 minutes live session to help you learning more about the SAP Universal User ID – one identity for life!      When?  Tuesday 29th of November, 10:30 AM... Read More »

As you all might know already, starting in October 2022, SAP Universal ID will be the standard account for logging in to the SAP Portals.  If you do not have an SAP Universal ID account yet, don’t worry, you can create a brand new one by simply... Read More »

Curious to know more about the new SAP For Me portal? If yes, you will be happy to know that this month the Customer Interaction Center will be hosting not one, but two live Webcasts and in two different languages!    When?  Monday, 7th... Read More »

When the Customer Interaction Center (CIC) gets a call to expedite an incident, you can be sure we will ask some questions regarding the business impact of your issue. But why?  Business impact is the main tool we use to prioritise incidents. If... Read More »

When accessing the SAP ONE Support Launchpad for the first time you will be asked to enter your S-user ID and password. If you do not know your S-user ID, you will need to check with your internal IT Team to confirm your company’s SAP Customer... Read More »