Blogs tagged #CustomerInteractionCenter

What are Guided Answers in general? Guided Answers help you troubleshoot and find solutions to your issues – either from a technical perspective (e.g., troubleshooting steps, performance tuning, survival guide, best practice) or from a... Read More »

‘Schedule a manager’ is one of our latest Real-time support offerings in SAP’s real-time support channels, which give the customers the ability to schedule a 15-minute call with a Product Support manager regarding their incidents and it should... Read More »

If you are an SAP Business One customer and you would like to know how to reach out to the SAP Business One support team, this blog is for you! If you are not an SAP Business One customer yet, and you would either like to know more about our... Read More »

The SAP ONE Support Launchpad will be transitioning to SAP for Me in 2023:   SAP for Me will become the new single-entry point to SAP´s support. The customer portal makes managing support-related tasks simpler by using a set of digital... Read More »

SAP offers a wide range of resources to help you. Let’s have a closer look at options available before we report an incident and make the best use of them. Today, we are going to look at a brief overview of all the options available to search for... Read More »

Let’s get started and see how an attachment can be added to an SAP Support Incident. With most SAP incidents, we have a requirement to attach documents to showcase the issue to the expert for a better understanding and a quick... Read More »

Anyone can now get real-time support anytime and anywhere. In this blog post, you will learn all about How to start an Expert chat session with SAP Support to ensure SAP experience is as smooth and effective.  There are three main approaches to... Read More »

This blogpost will compile our top tips to help you set up notifications for SAP Notes and/or KBAs with Expert Search filters to ensure SAP experience is as smooth and effective. Use My SAP Notes & KBAs Expert Search to set up filters for SAP... Read More »

Listen up! This month the Customer Interaction Center will be hosting a 30 minutes live session to help you learning more about the SAP Universal User ID – one identity for life!      When?  Tuesday 29th of November, 10:30 AM... Read More »

As you all might know already, starting in October 2022, SAP Universal ID will be the standard account for logging in to the SAP Portals.  If you do not have an SAP Universal ID account yet, don’t worry, you can create a brand new one by simply... Read More »