Blogs tagged customercentricity

Customer relationships in the chemical industry are usually long-lasting; you don’t see customers come and go, as you might in other sectors. They’re also built on personal relationships, designed by people for people. Because of the durability... Read More »

You want to turn your website into a Lead Generation Engine but know 60 – 70% of all consumers have  made their decision before they contact a supplier. How do you ensure they decide on you?  The good news is there’s a lot you... Read More »

. This is my fourth blog in a series covering customer centricity in a digitalized world, now focusing on new business models for industrial manufacturers.  Check out my first blog, second blog and third blog on customer centricity, and my blog on... Read More »