Blogs tagged customer loyalty

Successful customer loyalty programs can seem like an impossible dream for a retailer, but their potential for repeat business makes them well worth pursuing — if done properly. Store credit cards, for example, might appear to be a good place... Read More »

The Vespa scooter might be the purest combination of form and function that ever rolled off an assembly line. Its distinctive shape and classic pastel paint colors started attracting loyal fans ever since Italy’s Piaggio & C. SpA first... Read More »

Mobile, social and digital technologies–together with the proliferation of media outlets and one-click access to all types of compelling online content—provide today’s consumer with more on-demand entertainment options than ever... Read More »

Distributors like Grainger, Airgas and Fastenal have been steadily introducing their own vending solutions to their customers.  Why?  Wholesale Distributors are quickly discovering that vending on-site at customer facilities make it... Read More »

At SAPPHIRE NOW this year, the SAP Services team utilized a graphical facilitator to help capture the key messages from Design Thinking sessions with SAP customers – check them out below! (click graphics to enlarge) For more info... Read More »

If there is a Wawa near you, this company needs no further introduction. But for the rest of you folks, Wawa Inc. is a chain of convenience stores headquartered in suburban Philadelphia that is famous for its freshly brewed coffee and... Read More »

There’s a danger when one writes about a topic that everyone ‘knows’ yet each experiences in a unique way.  In my case, it’s the influential shopping experience.  Get it right and you can see your stores boom,... Read More »

Hot off the press, and leading into Valentine’s Day, here’s some terrific insight from Flurry – consumers heart retail apps. If you aren’t familiar with Flurry, its analytics product is embedded in 230,000 apps – this... Read More »

Consumer Mobile Journey for Retail Industry “Close mcommerce loop with mobile Loyalty, Shopping list, couponing, mobile pay to the mobile receipt…” Introduction: The mobile explosion has taken the retail world by storm. It has... Read More »

I recently attended a Utility Executive Summit hosted by Five Points in Denver, Colorado and had the opportunity to talk with Todd Arnold, Managing Principal of Smart Customer Insights.  He also gave a keynote presentation titled... Read More »