Empathy is the fundamental principle of Design Thinking. It is the ability to step into the shoes of another person to try to understand their feelings. Is it so hard then, to put it into practice? Let me share an example. As I reflect on my recent f...

A fundamental principle of Design Thinking is empathy- the ability to understand and share the feelings of another. One of the key tools that we, as Design Thinking coaches, use in workshops is the attempt to invoke and build empathy through Storytel...

From my experience of having facilitated and coached SAP Design Thinking workshops with our customers for over 4 years, I can honestly say I have seen it yield successful outcomes. I have seen this process create long term collaborative relationships...

All this year we've been hearing about Design Thinking (DT) and how this new innovative and creative approach can be used to solve a variety of problems. However, does it mean that all other "traditional" methodologies used during SAP implementations...