Please refer the blog which explains :How-to create Z - Document Type and Status Schema in the Fine-Tune and its determination in Ticket processing ::-Go to the Business Configuration work center ->Implementation Projects view.Select the current proj...
This blog gives overview on how Contract can be Invoice - base on 2 Use Cases and how it can be Completed - depends on 2 conditions .Customer Contract can be Invoice base on two use case .Invoice with reference to 'Customer Contract Invoice Request' ...
Hello Deborah, @DAcker ***One Additional Observation :-1) If I compare your two screenshots from Ticket's Interaction facet .- Screenshot, where 'Copy to New Ticket' option is missing looks to be Outbound email and so is not available.-Whereas for ot...
Hello Deborah,1.Go to Library work center ->Attachment view -> All Attachment ->Advance filter2.Filter with Ticket as Object and it's ID, click on Go button.=>From the list of attachment available for the ticket, select an attachment and click on the...
Hello,You can follow the below step via C4C UI :-1.Go to Library work center ->Attachment view ->All ->Go to Advance filter2.Search with Object type as 'Ticket' and Object Id (Ticket Id).=>You will be able to see different attachment types within thi...
Hello Deborah,Can you please refer the SAP Note/KBA mention below :-3005616 - Create New Service Ticket Option as Follow-Up Item Not Available in the Email Activity - SAP for MeHope this help, if yes- do set post as answered.Best Regards,Ankush Pashi...
Hello Deborah,--------Following the below steps:Navigate to Business Configuration work center.Navigate to Implementation Projects work center view.Select the first implementation.Click Edit Project Scope.Navigate to step 4 - Questions.Expand the Ser...