Solved: Issue opening PDF attachment in ITSM - SAP Community

we have a *.pdf attachment attached to a incident, but we try to open the same, it is giving the below screen. Could you please help.

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From the information you originally shared we're unable to provide a helpful answer as more details are needed. As some time has passed and this question might not be relevant for you anymore, please feel free to submit a new question with more details if you would like someone to have a closer look at this further.

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Accepted Solutions (1)

Hi Sukanyamn,

On your PC or desktop /laptop do you have the PDF Adopebit Reader?

Regards

SS

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yes I do have, the issue is only when opening the PDF from CRM UI

Hi Sukanyamn, Change the default PDF opening software from Adobe to Google chrome and check the PDF from CRM UI. a

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