Hello everyone,
Hope you're all in good health!
I'm of the opinion that when it comes to staying informed about SAP's latest products, this community platform is the ideal source for finding answers to our inquiries. That's why I've compiled a list of questions that I believe will be highly beneficial to all of us when we embark on Rise with SAP projects. I kindly ask each of you to peruse the questions below and provide answers to the best of your abilities. And remember, I promise it's not an examination by the way, so let's keep it light and informative! 😄
1 How does RISE with SAP comply with our industry specific regulations and standards?
2 What is the frequency with which our data is backed up in RISE with SAP?
3 Does the DR server come by default with RISE with SAP, or is it an additional service we need to consider?
4 What measures are taken to ensure the security and privacy of our data?
5 How long are our data backups retained, and is there flexibility in adjusting the retention period?
6 If we have to pay for the DR server, what is the cost structure, and are there different pricing tiers?
7 Will our data reside on the same server as other organizations? If so, what separation measures are in place?
8 What proactive measures are implemented to prevent unauthorized access or leakage of our data?
9 Who, outside of our IT team, will have access to our server and data? What controls and auditing measures are in place?
10 Where will our data be physically stored? Will it reside within our country or elsewhere, and how does this align w
11 Who is responsible for backing up our data, and can he actually see our data when backing it up?
12 Where will the backups of our data be stored, and what security measures are employed to ensure their safety?
13 What are the limitations regarding the database size for storing our data within RISE with SAP?
14 When are our old backups deleted, and can we request a longer retention period if needed?
15 Is the data backup stored on disk or tape, and what are the implications of the chosen method?
16 Are the data backups stored in the same seismic zone, availability zone, or region as the original data, or are they located elsewhere?
17 What is the estimated data loss in terms of hours or minutes that we might experience when a backup is restored?
18 Is the data backup stored with the same cloud service provider, or is there a different provider involved?
19 How many backups have been restored in India and globally this year?
20 In the event of a failure on the original server, what is the expected timeframe to restore the backup data and bring the server back online?
21 Is the DR server located in the same availability zone as our primary server or in a different one?
22 What are the Recovery Point Objective (RPO) and Recovery Time Objective (RTO) with RISE with SAP's DR setup? How do these metrics align with our business continuity requirements?
23 Is the capacity of the DR server the same as our primary server or different? How is this determined, and can it be customized?
24 What's the process for initiating a failover to the DR server, and what support is provided by SAP?
25 Are there regular tests or drills to ensure that the DR server and related processes are functional and meet the specified RPO and RTO?
26 How does the DR strategy integrate with our existing business continuity and disaster recovery plans?
27 What's the historical success rate for failovers to the DR server within RISE with SAP, both in our region and globally?
28 How does RISE with SAP support scalability as our organization grows or changes?
29 How customizable is RISE with SAP to meet our specific business needs?
30 What type of customizations are possible in the Private Cloud VS Public Cloud within RISE with SAP?
31 Can we create all RICEFW (Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows) elements in both Private Cloud and Public Cloud environments?
32 Is it mandatory to write code only in the Business Technology Platform (BTP), or can we develop apps and programs directly within RISE?
33 Can we continue using traditional connectivity methods like FTP, or do we need to buy CPI for connecting with external systems?
34 Are there any restrictions on opening ports within RISE with SAP?
35 How are updates and changes to customizations handled within RISE with SAP?
36 What are FUEs (Functional User Equivalents) in RISE with SAP, also is there a sub-bifurcation of FUE'S?
37 How are FUEs in RISE with SAP different from the traditional licenses that we used to purchase in ECC?
38 Can we adjust the number of licenses, either by increasing or decreasing, on a yearly basis?
39 Is there a minimum number of licenses that we need to purchase when adopting RISE with SAP?
40 What incentives or discounts are available to us if we choose to increase the number of licenses that we buy?
41 How should we calculate the number of licenses that we would need in RISE with SAP? Are there specific tools provided to help us.
42 Is it required for us to pay upfront for the licenses, or are there flexible payment options available that match our budgeting processes?
43 Can we lock in the price for our licenses to prevent a potential price increase in the subsequent year?
44 Do two companies, one buying 100 licenses and another buying 200 licenses, receive the same services and servers from SAP?
45 Do we need to set up any additional infrastructure when we buy RISE with SAP, or is everything included within the package?
46 How many servers (DEV, QAS, PRO) would we receive as part of our RISE with SAP package? Are these servers customizable to meet our specific requirements?
47 What is the size of the servers, in terms of Cores, RAM and hard disk, that we get as part of RISE?
48 What is the Server sizing that we are allotted in RISE compare with our current and projected data needs?
49 If our company has additional requirements for server size, RAM, or hard disk space over what SAP provides, what are our options?
50 Do we receive a Solution Manager (SOLMAN) server as part of our RISE with SAP package?
51 Is an additional Fiori server included with RISE with SAP? How does this affect our ability to deploy and manage Fiori apps across our organization?
52 Can we choose the specific S/4HANA edition that fits our needs, or are we restricted to the most recent edition from SAP?
53 Who is responsible for installing S/4HANA and HANA on the Cloud servers? Is this a service provided by SAP, or do we need to manage this aspect ourselves?
54 Can we select a specific cloud provider according to our preference when implementing RISE with SAP?
55 What cloud options does SAP allow us to choose?
56 Do all customers receive the same cloud option irrespective of the number of licenses, regions, or countries, or are there tailored offerings based on these factors?
57 Are the cloud options available consistent between Private and Public Cloud implementations within RISE with SAP? If not, what are the key differences?
58 Can we freely choose between different cloud options in both Private and Public Cloud environments, or are there restrictions or guidelines that we must follow?
59 Do we have the flexibility to choose the availability zone of the Cloud Data Center?
60 In case of an issue with our servers, should we communicate directly with SAP, or will we be coordinating with the Cloud Service Providers (CSPs)?
61 Do the CSPs follow specific security protocols like ISO/IEC 27001, FedRAMP, CIS Benchmarks, FIPS140-2?
62 How are these protocols audited and maintained within the RISE with SAP framework?
63 Is the cost consistent across different Cloud Service Providers (CSPs), or does it vary?
64 Will our overall cost be reduced if we purchase more licenses? If so, how does the scaling work?
65 How does the license "T-Shirt Sizing" affect the overall cost? Are there different pricing tiers?
66 Which modules are included as part of the core offering, and which need to be procured separately (e.g., EWM, TM, RAR)?
67 How many consulting hours per year are included in the RISE with SAP package, and what is the cost of additional hours if needed?
68 Do we need to pay anything to the CSPs over and above what's included in the RISE with SAP package? Could you detail any additional costs?
69 Are we required to pay separately for the Virtual Machines (VM) or the Operating System, or are these included in the overall cost?
70 Is there an annual maintenance charge (AMC) that we need to pay? If so, what does it cover, and how is it calculated?
71 Are all support tickets included in the package cost, or are there additional charges for tickets that we log with SAP?
72 Do we have to use BTP with S/4HANA?
73 How many services are there in BTP and how can we use it?
74 How many services are there in BTP and how can we use it?
75 What kind of solutions are being made with those services?
76 Can we buy standalone Services or do we need to buy the whole BTP?
77 Is BTP cost by month/user/Bandwidth used or by servers etc?
78 How can we ensure that we would not receive a bill which we did not expect?
Best Regards,Guru Balan.
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