Credit Exposure value not updating

[MTerrazas]

When I place an order, the Credit Exposure value does not update in some cases. Any idea why this might be happening?

Here's an example of the step-by-step process being carried out:

1. I have the Business Partner (BP), with a credit limit set at 10,000, and the current credit exposure is 813.37. As seen, it is defined with the UKM000 role for Credit Management.

2. An order is created for the customer with an amount, this amount should influence the credit exposure.

3. The Credit Management message is received.

4. I check the BP again, and there are no changes despite having created the order.

And as an additional note, the credit exposure amount also does not update when the credit limit is exceeded. Any thoughts on this?

I appreciate your support, regards.

[jignesh_mehta3]

@MTerrazas for Items relevant for MRP, the Credit Block removes the Confirmed Quantity and Credit Exposure is not updated. 

If the Item is not relevant for MRP (for example Service Item or Debit Memo Item) then the Credit exposure is updated even though there is a Credit Block. 

If there is a Customization in your system, for example The confirmed Quantities are retained even if there is a Credit Block, the Credit Exposure is updated. You will have explore further in your system. 

A good start would be to read SAP Note 377165 and 2501945. If you find these Notes relevant, they have references to other Notes to help you understand the system behavior. 

Thanks, 

[MTerrazas]

Hello @jignesh_mehta3  thanks for your answer 😊. As indicated, if there are no problems with the credit limit, the credit exposure is updated correctly; The issue is that it is not being updated when there is a credit block, but only in some cases (In some cases, even if there is a block due to credit management, the credit exposure is updated).
What I would need is to understand why that happens.

[jignesh_mehta3]

Looking at the screenshots above, the Order is blocked by Credit check due to Oldest Open Item. Since the Order is blocked, the Credit limit is not updated. 

I would suggest to try for another Customer who has no Credit Limit issues and then check Credit after successfully saving an Sales Order without any Credit Block message. 

Thanks,