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Move one step ahead and get ready with your integration for the latest SAP Technology Platform by  using our SAP Remote Access and Connectivity (SAP RAC)  service offered by SAP Integration and Certification Center (SAP ICC).

Here are some of the excellent and exclusive RAC offers for 2017:

    – SAP S/4HANA IDES systems for exclusive usage:

  • SAP S/4HANA 1511 and 1610 IDES systems added in SAP RAC Standard and SAP RAC Premium portfolios.
  • SAP RAC Standard: Partners will receive shared access system and the pricing will be as low as 3000 Euros per annum.
  • SAP RAC Premium: Partners will get an exclusive access to the system on which they can develop using their own Developer License and the pricing will be 1500 Euros per month which is lesser than the competition by more than 25%.

   – Exclusive Access to SAP RAC JAM group for all SAP RAC subscribers:

  • Connect and engage on good discussions along with various SAP RAC subscribers on a common platform called SAP RAC JAM group.
  • Users can make use of this forum for discussion, FAQs on RAC systems and details.
  • The SAP RAC jam group is also a one stop place for any system downtime notification. Some of the common issues while connecting to SAP RAC system can be quickly resolved with the help of SAP RAC self-service portal.

   – SAP RAC Self Service portal- no more waiting hours, get a quick help:

  • Login to our SAP RAC Jam group and use our quick and efficient service SAP RAC Self Service portal to instantly request for a new RAC system or change the login configuration.
  • It is now even more easier to make changes to the configuration details or the subscribed RAC systems through this self-service portal and RAC support will not be required to reach out for such support.

Upcoming offerings, don’t miss it!

   – SAP BW/4HANA system:

We are in process of building SAP BW/4HANA system in the existing SAP RAC portfolio.
Stay tuned for more details on the system and pricing details.

– SAP RAC systems for Goods and Service Tax (GST- specific for India):

With the new GST roll-out on cards in India, SAP will also release packages to add new features for GST implementation. We are working to build a SAP RAC system which will cater to all ISVs/ Indian Partners who want to test the GST specific configuration in SAP ERP systems.


Contact rac-support@sap.com to know more and avail some attractive offers.

With our February 2017 release, we are excited to launch our new server-side integration between SAP Hybris Cloud for Customer and Microsoft Outlook (Microsoft Exchange).



Key Features:

Our users can now be productive in any e-mail client including mobile and tablet.

You can synchronize the following information from SAP Hybris Cloud for Customer:

  • Contacts, Accounts, and Individual Customers
  • Tasks
  • Appointments and Visits
  • E-mails

You can work with SAP Hybris Cloud for Customer without leaving your inbox by doing the following:

  • Creating items in your SAP solution from your inbox
  • Viewing data from your SAP solution in the context of an e-mail, appointment, or visit
  • Searching for items in your SAP solution

Quick comparison:

Supported Groupware systems Client-side Integration Server-side Integration

Microsoft Outlook 2010, 2013, 2016

Lotus Notes 8.5.3

Exchange 2010+ for sync,
Office 365
Outlook add-in supports Outlook rich clients
(Windows and Mac)
Outlook Web App, OWA for Devices or Mobile browsers (requires Exchange 2013+)
Supported objects and scenarios




Visits (Outlook only)

Attach emails to SAP objects (assign in add-in)



Individual Customers



Attach emails to SAP objects
(via Outlook add-in)

Synchronization Filters Fixed (‘My’ queries) Configurable with Sync Profiles
Supported end-user devices Microsoft Windows only Microsoft Windows, Mac
OWA on mobile devices on iOS, Android, Windows Phone
Attachments support Yes Yes
Additional information Field mapping is fixed (standard fields only) Custom fields supported via Smart Descriptions
User interaction Rich user-interaction using the inbuilt side-panel which provides access to Feeds, Shelf, Notifications etc. Rich user interaction possible (via Outlook add-in) on a wide range of devices
Single Sign On Supported Supported

Manual sync and auto-sync at fixed intervals

Client-based synchronization

Auto-sync in the background
Server-based synchronization
EWS based sync infrastructure
Deployment Client based Outlook add-in installation on end-user machines
Centralized deployment via third-party tools
No client footprint or deployment required
Centralized deployment for Outlook add-in is possible

With server–side integration, you can effectively use the features and functionality of the rich client-side integration without the complexities of an add-in or a user-based sync process.


Key takeaways:

  • Provides most of the functionality of a client-side integration with NO add-ins required
  • Simple to use and there is no user sync cycle to worry about
  • Server-side sync can be configured by the user/admin to filter just the dataset the end-user requires
  • Add-in provides real-time access to Cloud for Customer data associated with an email, task or calendar entry
  • Basic PIM types (Contact, Task and Calendar information) available offline across all devices
  • Contextual and detailed Cloud for Customer data available online from within Outlook on a wide range of devices
  • Simpler deployment process


Note: Our existing client-side integration continues to be available and will be actively developed. As a customer you have the choice to use either solution (but NOT both at the same time).

Please reach out to your SAP contact for further details on the new server-side integration.

I remember when I was ten years old and my older sister, unbeknownst at the time, fell to the floor of our home shower after having been misdiagnosed for what we learned was pneumonia.

Three weeks prior, she went to the doctor complaining of flu-like symptoms and a high fever. She was treated for an ear infection with a gentle antibiotic.  Three weeks later, I was running to the grab my grandmother from the kitchen and have her call emergency assistance, 9-1-1.

In those three short weeks between misdiagnosis and proper treatment, my sister’s pneumonia escalated and her illness grew to a bacterial and viral infection causing lung damage and chronic asthma.

It took her over a month to bounce back.

Mercy is Dedicated to Improving Patient Outcomes

Mercy, the 5th largest Catholic health care system in the US, is dedicating efforts to ensure that situations similar to my sister’s never happen.  Mercy recognized the opportunity to improve the quality of care and costs by employing standardization, noting that a large portion of the inefficiency in healthcare can be contributed to failures in care delivery, care coordination, and overtreatment.

The organization is managing patient care by focusing on applying evidence-based practice to everyday care of common conditions. Mercy is the proud winner of a 2016 SAP HANA Innovation Award and the HIMSS 2016 Enterprise Davies Award because of its use of innovation to not only save money with advanced technology, but also save lives. These are just a couple of the awards and recognitions that Mercy has received for its innovative approach to patient care.

Relief for Pneumonia & More

For Mercy, prior to innovating with advanced technology, its mortality rate for pneumonia patients was at or above the national rate, ranging between 4%-5%.  Through the use of SAP Solutions, Mercy reduced pneumonia mortality rates to less than half the national average and decreased the time it took for patients with pneumonia to receive antibiotics.

As proved by my sister’s case, time wasted in treating pneumonia properly can cause serious complications like lung damage, asthma, viral infection, or worse.

In addition to pneumonia, Mercy ran three additional use cases with their new technology. The organization decreased the time it took to administer a diuretic to patients with heart failure by nearly three hours.  The clinical process helped Mercy lower mortality rates to less than half the national average for heart failure patients.

Mercy also achieved $9.42 million in cost reductions from eliminating the use of certain surgical products based on data that established best practices across all surgical departments within its system. And by improving its clinical documentation ensuring that physicians properly capture clinical diagnosis, the organization has attained $65 million in additional revenue.

HIMSS 2017 – Medication Optimization

Today, at HIMSS 2017, Jamie Oswald, MBA, MIM, Manager, Data Analytics & Engineering, Mercy and Kerry Bommarito, PhD, MPH, Performance Analyst, shared insight into a new project that the organization is running.

By using historical transaction data, Mercy leveraged the SAP BusinessObjects Analytics portfolio to create time-series models for each medication in its dispensing cabinets.  These models forecast future inventory needs so that the organization can predict demand fluctuations, manage resources, and provide top quality care for patients.

In some cases, like with allergy medicine, Cefazolin, the organization could forecast usage hikes during peak seasons, like spring months when pollen is drifting through the air irritating allergies.

The predictive piece, in which all resulting forecasts are written into a table in SAP HANA, tells Mercy how to customize their stock in their Omnicell cabinets at each location for each time of year.  This reduces the risk of shortages so that the organization can provide the best patient care and reduce excess inventory.

I’m looking forward to HIMSS 2018, where I hope to hear results on this use case and patient outcomes.  I’m sure by then Mercy will have won more awards for their outstanding use of healthcare innovation to improve patient outcomes.

If you missed Mercy’s session at #HIMSS17 today, and you want to discover more about how SAP Solutions improve value-based care, visit the SAP Booth #543 at #HIMSS17, February 19-23 and join Jamie Oswald at the booth on Tuesday, February 21 at 1pm (ET).

Follow me @cmdonato




Deregulation and industry separation has been an effective model for creating efficient utilities in the energy sector over the past twenty years. However, some problems with this model have emerged in recent times with introducing smart grid technologies.

Notably in Australia the distribution networks are responsible for installing and maintaining the meter. However, not all of the benefits of expensive smart meters, which can be remotely controlled and operated in real time, accrue to the distribution utility. Some benefits might be only realized by retailers and their end consumers. For example, introducing a software pre-paid solution that uses the smart meter to monitor consumption in real-time.

Hence Australian regulators are moving to address this problem.

The Power of Choice is a set of market reforms that will allow Australian consumers to make more informed choices about the way they use electricity based on the benefits that end use services provide. The Australian Energy Market Operator is reviewing changes to the rules:

  • Reforming distribution network pricing
  • Expanding competition in metering and related services
  • Improving customer access to data about their electricity consumption
  • New demand response mechanism
  • Expand consumer access to competitive offers in embedded networks

SAP can play an important role in helping the industry adapt to a new business model, become more efficient, and deliver against core obligations. By moving to a single integrated technology solution “SAP MPMU for Utilities” (f.k.a IDEX), the Australian industry players will:

  • Align to new processes of the deregulated market as they arise, without the delays that bespoke and legacy systems can suffer, because SAP platforms have already embedded processes into the software and utilizes an extensible framework
  • Adopt a system that can readily accommodate new market roles
  • Adopt a platform that will allow entrepreneurial flexibility for enterprises to roll out new products and services envisaged by Power of Choice
  • Join a global network of SAP customers with similar requirements and aspirations

When will all this happen? The new rules have yet to be finalized, but expected later this year. There is an important new role of the meter provider, which will be another interesting development. So stay tuned for more updates.

Please join our SAP Community Call, where SAP Mentors and teams from SAP share their expertise and knowledge on a wide range of subjects.

Topic: Introduction to SAP Ariba


  1. Introduction to SAP Ariba
  2. Description of SAP Ariba’s Strategy and Brand
  3. Ariba Cloud Applications and Ariba Network Overview
  4. Q&A

Our Knowledgeable Speaker:

  • Joe Fox, SVP Business & Development, SAP Ariba (SAP Mentor)

Super-duper Host: Chris Kernaghan

Date:  Monday, February 27, 2017
Time: 1:00 – 2:00 PM Pacific; 4:00 pm-5:00 PM Eastern; 10:00 – 11:00 PM CET (Germany)

Register to join the call.

To join the call:

Participant Passcode: 761 354 6597

Germany 0800 588 9331  tel:08005889331,,,7613546597#
UK 0800 368 0635  tel:08003680635,,,7613546597#
US and Canada 1-866-312-7353 tel:+18663127353,,,7613546597#

For all other countries, please see the full list of dial-in numbers here.

The SAP Community Calls (known previously as “Mentor Monday Webinar Series”) is a part of the SAP Mentors Program, and hosted by SAP Mentors, to share relevant and interesting SAP topics and knowledge with all SAP community members. Learn more about SAP Mentors in this video.

A list of past and upcoming SAP Community Calls can be found here.

In case of any questions please contact sapmentors@sap.com

Follow SAP Mentors Program on Twitter @SAPMentors

Follow me on Twitter @JayChaos

Title: Empathy is a Must for Machine Learning, February Community Call
Abstract: Artificial Intelligence, Machine learning and Predictive Analytics are at a perfect storm and many companies leverage these technologies to transform their organization. These technologies existed for a decade, but they evolved rapidly – machine learning today is not like machine learning of the past. In these session, we will look into these technologies, understand what SAP is to offer and how SAP customers are using these technologies.

Call Recording: Part 1, Part 2

Hosted by: Chris Kernaghan


Speakers: Chandran Saravana, Senior Director, Advanced Analytics SAP

Markus Noga, Innovation Network

Figure 1: Source: SAP

Emotions are a big business

Growing market and how enable empathy in machine learning

Figure 2: Source: SAP

Start with empathy for the end user

Figure 3: Source: SAP

What is empathy?

Figure 4: Source: SAP

What are the markers?  Shown in Figure 4

How bring empathy to it – structured and unstructured data

Figure 5: Source: SAP

Why important now?  Computing power

Genome analysis – took days to do

Figure 6: Source: SAP

Early stages for empathy for machine learning

Figure 7: Source: SAP

Use cases for machine learning – teaching, simple math lessons, can be done by a robot

Figure 8: Source: SAP

Goals of empathetic machine learn

Respond intelligently to emotions

Figure 9: Source: SAP

Universal facial expressions

7 primary emotions and other secondary emotions

Figure 10: Source: SAP

4 knowledge approaches are shown in Figure 10

Figure 11: Source: SAP

Algorithms used

Figure 12: Source: SAP

Requires speed and agility

Figure 13: Source: SAP

Definition of digitization is shown in Figure 13

Figure 14: Source: SAP

Digital framework, machine learning is a part of it

Figure 15: Source: SAP

SAP Clea – making enterprise applications intelligence

Figure 16: Source: SAP

Trying to automate knowledge work

Take load off customer service so humans can handle complex situations

Figure 17: Source: SAP

Use cases across SAP

Figure 18: Source: SAP

Use cases

Figure 19: Source: SAP

Roadmap is subject to change

Figure 20: Source: SAP

Apps are for the business users

API’s are for the developers

Training infrastructure is for data scientist



Q: Are there differences in training the empathic model versus normal statistical mode

A: Key element is data availability and images

Q: Taking open platforms into the context, how does sap ml pair with the data lakes and all platforms out there beyond vora?

A: Going natively on SAP Cloud Platform; will be natively connected on SAP Cloud Platform

Create machine learning platform partner program; increased openness

Q: Where is data held, privacy/data concerns..

A: data protection is serious; follow German privacy laws, which are strict; linked to SAP Cloud Platform roadmap

Q: How guard against biases?  Creating new ones?

A: Discussing with SuccessFactors colleagues and Business Beyond Bias campaigns and machine learning can contribute

Try to find calibrated data

Q: Are these models pretrained?

Or does the customer have to do their own training?

A: Some things are pre-trained, others are not

Q: Relationship between Clea and Leonardo?

A: Clea will help all SAP apps, including IoT



Last month was the annual ASUG Volunteer meeting in Chicago.  Surprising the weather was very nice, and I was able to take nice walks outside:

ASUG CEO Geoff Scott kicked off the meeting, indicating the goals for 2017 were GRV (grow, retain membership and add value).

SAP gave a presentation on roadmaps.  We saw a demo of the SAP Transformation Navigator, which is discussed in this Computer Weekly article and in this SUGEN digest.

Source: SAP

This was a popular SAP slide, “give me guidance, not choices”, which is the aim of the Transformation Navigator tool.  Further discussion will be covered at ASUG Annual Conference.

We then attended breakout meetings about ASUG Marketing and Communities.

Source: ASUG

The above shows an interesting statistic, reflecting an over 48% increase in webcasts from 2014-2016.

Pictured above – Dell Stinnett-Christy, Simon To, Joyce Butler

We then met as a group to review upcoming webcasts, some of which we have already had (see here) and some of which are upcoming.

Source: ASUG

I missed this meeting on chapters, but I did learn about the segmentation.

Chapters also have a new agenda tool and a mobile application to better track registration.

That night, we went bowling across the street.

The next day started with an award to SAP’s Heinz Haefner, who has long supported ASUG (including me), helping out in difficult circumstances, logistics, conference planning etc.  Above is ASUG’s Richard Dunning presenting the award to Heinz.  Apologies for the fuzzy photo.

I met Heinz 10 years ago at SAP TechEd, and he has provided excellent support to ASUG over the years.  The award was well-deserved.

We also reviewed the schedule for ASUG Annual Conference 2017 as a Program Committee group.  The content should be live soon.  Already live are the ASUG Preconference Sessions.



In supply chain, the anti-counterfeit initiatives requiring that medicines be serialized at the “saleable item” level has driven significant investment in track and trace. Much of that investment takes place on the packaging line itself, where upgrades are needed to support in-line printing and verification of 2D barcodes. But as important is the need to track those serialized products, which are often aggregated into cases, shippers and pallets. And it’s in the tracking and tracing of these millions of serialized product that SAP has deep competence, allowing participants in the pharmaceutical supply chain, from the manufacturer through the wholesaler to the dispenser, to integrate the movement of materials at the item level with business events like stock transfers, sales fulfillment, advance ship notifications etc.

In parallel, there is a wider “digitization” move afoot, most notably in the domain of sensor extensions to the very powerful computer in our pockets: our mobile phones. The resolution of the camera today can already scan these very 2D barcodes on the secondary pharmaceutical packaging to provide us all with some assurance that the medicine is authentic. This happens almost by magic as a serial number is deciphered from the scan and sent through multiple systems and interfaces for comparing with serial numbers used by the manufacturer. SAP has customers today that are providing this service to their patients, and such cellphone authentication has been extended beyond Life Sciences to the food and agricultural products industry for anti-counterfeit, supply chain analysis and consumer loyalty purposes.

The key role of the smartphone:

What else can this device do in the hands of the patient, truly the endpoint of the medicines supply chain?   Sensing (of light) with the onboard camera is now taken for granted, as is the phone’s electronic sensing capability to power NFC (Near Field Communication) for tap payments and electronic sensing to receive the GPS coordinates that help us navigate. But in healthcare, there are more specialized sensors that we can connect to our phones and which one day may even be on board as standard. Some examples:

  • Replace your standard cellphone case with one containing embedded sensors to monitor heartrate: a real-time mobile ECG that has already been shown to diagnose the onset of heart attack. All for less than US$100.
  • Use a low-cost mobile ultrasound scanner: Just download the relevant app, connect the USB ultrasound transducer, and start scanning.
  • Even the microphone is capable of an expanded role. There are specialized plug-in mics available today that record heart and lung sounds, providing traditional stethoscope capabilities. On the horizon, and probably nearer than we think is the enhancement of the onboard microphone to detect chemical substances carried on our breath. The smell of a patient’s breath has, for millennia, provided early diagnosis for conditions like diabetes, certain cancers and even multiple sclerosis. Smell come from organic compounds carried on the breath, which can now be analyzed by sensors at levels far below those detected by the human nose. This leads to earlier detection, and to detecting of a wider range of medical conditions. Steps are already being taken to miniaturize and embed the sensors for such compounds into the microphone itself.


The smartphone from authentication of medicines to self-diagnostics:

Today, the complex industrial world of high-speed inline barcode label printing connects with our personal health through our smartphone by allowing us to authenticate medicines.

Soon we will use that same smartphone to help diagnose the very condition that may need such medicines. The diagnosis can come from sensor technology, or by simply by entering symptoms to an AI (Artificial Intelligence) engine, which can fast-track a prognosis by symptom checkers based on billions of data points collected from thousands of test consultations.

All in real time and at significantly reduced cost. Exciting times are already here.

You are invited to join the ASUG BI Community in learning how they can influence the future direction of SAP BusinessObjects Lumira 2.x software. This is a re-launch of the successful ASUG SAP BusinessObjects Design Studio Influence Council.


When: Thursday, February 23rd

Time: Noon Eastern

Register: here


What are influence councils?

Influence Councils work with other customers and SAP on feature, function, and process enhancements” – source: ASUG

ASUG Influence Councils give customers a direct voice in influencing the product, discuss issues, functionality, and influence the direction and prioritization of the product, in this case, SAP BusinessObjects Lumira

What is on the agenda for the webcast?

See below:


Presenting will be Jason Olson, Kimberly-Clark, who is the customer chair for the council, along with SAP Product Managers Jie Deng and Ramu Gowda.


What is the charter for this Influence Council?

See below:

How has this influence council influenced the product?

Anand Chellappa, Tetra Pak, presented at ASUG Annual Conference last year and said Tetra Pak was  “ASUG Design Studio Influence Council, influencing enhancements in the area of bookmarks and context menus”

Source: ASUG

At the ASUG Volunteer meeting in January, we were reminded that influence is a key part of the America’s SAP User Group.  Influence Councils are unique to ASUG members.


Register today

If you can’t make it live, register and a link to the recording will be sent to you, along with next steps.


In continuation of previous blog (https://goo.gl/X9qByC), I would like to share, Integration of GPS Module with HANA Cloud system.

Here is the sequence of each step.

  • GPS Module will get the location from satellites.
  • ESP8266 Module will pump, longitude and Latitude to HANA system.
  • Created UI5 application in HANA Trial account, Query the longitude and latitude stored in HANA data base tables to plot sensor location in Google Map.

Sensing the location, I have used GPS sensor, below are the diagram will show the detail pin layout.

GPS sensor will have four pins,

  • Ground PIN of GPS sensor will connect to ESPModule GND pin.
  • GPS Sensor RX pin has to connect with TX pin of ESPModule.
  • GPS Sensor TX pin has to connect with RX pin of ESPModule.
  • GPS Sensor VCC pin has to connect with 5V or 3V of ESPModule.

Once the GPS sensor has turned on , It will take little while to connect the sattiletes to get the locaiton to pump the data to HANA cloud platoform, GPS sensor has to identify minimum count of three satillites then only it has to identify longitude and lattitude.

In Hana Trial account ,I have created data base table to store the values of longitude and lattitide of the location,

I have written Odata service to query the table in HANA database, Payload will return longitute and lattitude of location.

We have to create two services one service has to push the data to HANA cloud system and second service to pull the data from HANA cloud system.

Push Service has to be configured in ESP8266/Ardunio module, it will continously pump the data in periodic time.

Once the location Servcices are ready, implement the Google Map in UI5, Google map need to have API key to render in UI5 Application.Google maps will provide 25000 per day requests to request map server. for demo purpose these requests are serving as expected.

Create UI5 Application to place the Google Map UI in View and controller to render the map.

Here is the video of application , Integration with GPS Module with HANA Cloud System.