Blogs by

Kai Petzelt

When we speak to customers about their system integration needs, we often find that the topic is similar to “transportation”: While you need sophisticated trucks and buses with specialized drivers for some cases, in most

I’m really excited about the launch of our redesigned SAP SuccessFactors Mobile app for Android. It has been in the making for quite some time, and it is an important milestone for us for several

New Android app For this release, we’re most excited about the release of our redesigned Android app. Considering that, according to IDC[1], Android runs on more than 80% of smartphones worldwide, it has been long

In 2014, for the first time in history, the number of global mobile users was higher than the number of desktop users. Add the fact that the total activity on smartphones and tablets account for

Here’s my 3rd and final blog with reasons why more and more companies choose SuccessFactors to manage and transform their workforce. As a recap, the first couple reasons were 1. It’s like a Swiss Army

Here’s the second blog that covers why more and more companies choose SuccessFactors every day. As a recap, in my previous blog I wrote about 1. It’s like a Swiss Army knife. 2. It works.

There is no doubt that there’s a long list of formidable companies offering HR software. So I asked myself – How come more and more companies prefer SuccessFactors over everyone else to manage their workforce?

Originating from the world of commerce, the term omnichannel has become more and more prevalent in customer service these days. Is it just a synonym for multichannel and thus just old wine in new skins,

― Anthony Burgess, A Clockwork Orange Why the ‘omni’ in omnichannel customer service is more important than ever. Earlier this week I had the privilege to be joined by two bright thinkers in an hour-long

When demand peaks, it sounds like good news – but making the sale and losing a customer is not the way to build a business, and the way customers seek support is changing in a