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Blogs by

Derek Klobucher

Some of the biggest names in retailing addressed technology, dramatic shifts in consumer behavior and more at the recent Global Retailing Conference 2018. Retail legends and cutting-edge researchers shared insights with startups, old pros and

Declarations of the retail apocalypse for brick-and-mortar stores are more than overblown; they’re downright wrong, according to experts at a recent conference — and they’ve got data to back them up. A savvy use of

(Cowritten with Paul Baur) Try visiting any retailer’s website without being chatted up by a precocious chatbot that can help you with any topic, from which shoes best compliment your wedding outfit to what type of

Successful customer loyalty programs can seem like an impossible dream for a retailer, but their potential for repeat business makes them well worth pursuing — if done properly. Store credit cards, for example, might appear

The secret to delivering the best in personalized service is for retailers to achieve a single, unified view of each individual shopper. The ultimate goal is a bespoke customer experience that they will enjoy online,

Stop waiting for the future. It’s here — and you can see it. Analytics understand your customer’s store behavior, product impressions and dwells; smart refrigerators warn of spoiling food and optimize grocery lists; and augmented

Digital transformation can do a lot to help the mining industry, such as improving onsite operations and decision making. Design thinking can optimize those improvements — if properly utilized. “We set up a plan to

Digital transformation is often impressive, but it doesn’t have to disrupt an entire industry. Growing your business with the right technologies can create a huge competitive advantage — and even a barrier to entry for

As if to cap off an already eventful National Cybersecurity Awareness Month, — and perhaps proving that there is no honor among thieves — a hacker breached a forum for hackers last week, and is

It’s no longer cliché to think of cybersecurity as an arms race. Cyber-attackers and their victims have been scrambling for a leg up over each other for ages, so governments are noticeably ramping up their