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Blogs by

Derek Klobucher

Successful customer loyalty programs can seem like an impossible dream for a retailer, but their potential for repeat business makes them well worth pursuing — if done properly. Store credit cards, for example, might appear

The secret to delivering the best in personalized service is for retailers to achieve a single, unified view of each individual shopper. The ultimate goal is a bespoke customer experience that they will enjoy online,

Stop waiting for the future. It’s here — and you can see it. Analytics understand your customer’s store behavior, product impressions and dwells; smart refrigerators warn of spoiling food and optimize grocery lists; and augmented

Digital transformation can do a lot to help the mining industry, such as improving onsite operations and decision making. Design thinking can optimize those improvements — if properly utilized. “We set up a plan to

Digital transformation is often impressive, but it doesn’t have to disrupt an entire industry. Growing your business with the right technologies can create a huge competitive advantage — and even a barrier to entry for

As if to cap off an already eventful National Cybersecurity Awareness Month, — and perhaps proving that there is no honor among thieves — a hacker breached a forum for hackers last week, and is

It’s no longer cliché to think of cybersecurity as an arms race. Cyber-attackers and their victims have been scrambling for a leg up over each other for ages, so governments are noticeably ramping up their

Managing risk is one thing, but cyber-insurance can also help set the standard for cybersecurity across industries. Cyber-liability protection is growing fast — and there’s a lot of potential — but there are some big

It’s already been an exciting National Cybersecurity Awareness Month. More than “an annual campaign to raise awareness about the importance of cybersecurity,” as the U.S. Department of Homeland Security describes it, October began with bicameral congressional hearings into

Cyberattacks we’ve seen to date have been child’s play relative to what’s possible, according to a government expert. We could soon see how bad it can get — and our best defense may be highly