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Blogs by

Darron Walton

We have recently completed the implementation of SAP Hybris Cloud for Customer’s Service capability for a large enterprise, with subsequent large-scale and specific requirements. The solution uses SAP Hybris Cloud for Customer (C4C) to capture

With SAP Hybris Cloud for Customer Deal Finder, SAP has delivered a real gem of a tool that uses the predictive analytics capabilities of SAP Infinite Insight to identify those Leads that are most likely

Given that SAP Cloud for Customer (C4C) is still a relatively new product, it’s perhaps inevitable that I’m hearing as many groans of dissatisfaction from SAP C4C customers as screams of delight. So, what’s going

When people talk about knowledge management integration for SAP Cloud for Customer, MindTouch is often one of the first products mentioned. In this blog I want to introduce you to an alternative and, in my

Leadfeeder is one of a new breed of cloud companies that turn anonymous website visitors into Leads. De Villiers Walton has integrated Leadfeeder into SAP Cloud for Customer so that Leads can be extracted from

Building online forms can be hard. Wufoo makes it easy. De Villiers Walton has made it easier still by using the Cloud Application Studio (SDK) to integrate Wufoo with SAP Cloud for Customer. Our integration

Our SAP Cloud for Customer (C4C) integration for Transversal Knowledge demonstrates a number of very positive aspects of the SAP C4C solution.   The potential for the Service Ticket (or just Ticket) functionality to be

Since 2008, I’ve had the pleasure of introducing hundreds of SAP customers and consultants to the new and rapidly evolving CRM User Interface (UI).   I recently ran a five day SAP CRM User Interface