Blogs by

Benjamin Wilk

We have reached the final day of SAPPHIRE NOW 2018 and with that I want to share just a few of the highlights that we’ve seen so far in the Services and Support Experience Area

Everyone is embracing the digital world to enjoy the benefits that this exciting age has brought to us. There is no question that topics such us artificial intelligence, machine learning and digitalization per se are

Just a few more days before SAPPHIRE NOW 2018 will be kicked off. If you haven’t done so already it would now be the perfect timing to start creating your personal conference agenda. Just use

SAP Preferred Success is a bundle of prescriptive resources for accelerated adoption of your cloud solution, role-based learning, and enhanced incident handling. As an add-on to SAP Enterprise Support, cloud editions, the SAP Preferred Success

SAPPHIRE NOW 2018 – co-located with ASUG Annual Conference – is the most innovative cloud and business technology conference. The event is just a few weeks away, taking place June 5-7, 2018 in Orlando, Florida.

To help you stay up-to-date with the latest news on SAP services and support topics, we are providing you with this SAP community post that tracks all blog postings and videos from the SAP Digital Business Services

We often say two people are really in sync if they finish each other’s sentences. But really, that’s not too impressive a feat. Once somebody is already talking, it’s not hard to predict where the

  For the past 100 years, there have been only three channels for customer support: In person, over the phone, or by mail. The 1990s added email to the equation, too. But the dawn of

Have you talked to a robot today? It’s likely you have. You might have asked Alexa for a weather report, or told Siri to call your spouse. Or you might have chatted with an algorithmic