Hi,
It's recently come to my attention that our BI Platform 4.1 installer is causing some worries to a few Windows customers. This concerns the BI 4.1 SP01 upgrade, for both the in-place update patch or side by side installation.
The installer doesn't seem to flag all the necessary pre-requisites, missing hotfix updates to windows distributables. The missing piece can be found here: "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 exe...".
This problem gives various symptoms, better described by the follow knowledge-base articles:
In brief, the solution is to rollback the update; add in these missing 3rd party components, then reinstall the upgrade again. After this the environment is recovered.
For information, the following errors are captured installation logs:
& also in the Event Viewer's log:
I hope this information is of use to the community!
Regards,
H
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