The modules that capture the data relevant to Product Responsibility KPI, the standard report that can be used, enhancements that needs to be carried out in standard reports are discussed here so that we can report on these KPIs.
Aspect: Customer Health and Safety
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
This KPI is already discussed in one of my blog "SAP Sustainability Solution - Approaches for Sustainability Reporting - Part 1". I am simply reproducing it here again.
Just like the Indicator for the dunning process in CUSTOMER master data, which indicates whether the customer comes under dunning process or not, we can have a indicators - ‘GRI PR1 Compliance' check box/indicator in PRODUCT master data (and 0SERVICES), to indicate if the product (or service) comes under PR1 compliance procedure.
Correspondingly, the 0PRODUCT infoobject in BW side has to be enhanced to include a navigational attribute "ZGRIPR1" and the data loaded from ECC to BW. A reports run for the 0PRODUCT infoobject will give answer to second part of the KPI "percentage of significant products (and services) categories subject to such procedures"
From BW perspective, to get to the first part, we may need to have attributes, Life cycle division in years (say 2 or 3 years each), Health impact in Life cycle stage 1, Health impact in Life cycle stage 2. Health impact in Life cycle stage 3, Health impact in Life cycle stage 4, Health impact in Life cycle stage 5. The entry in each "Health impact in Life cycle stage" should ideally be a number in the range 0 - 9, with 0 implying no health impact and 9 implying serious health impact. All the attributes has to be time dependent and the time interval may be fixed initially. Corresponding configuration and enhancements needs to be carried out in the ECC side.
Similar thing needs to be done for the Safety impact too. I am suggesting modeling all these aspects as attributes on the premise that the product (0PRODUCT) improvements are not performed every day or even month and the data can ideally be master data.
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes.
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes.
PR2/ 4/ 7 are essentially "the number of Incidence of non-compliance" with respect to
- 1. EHS Issues,
- 2. Product (or Service) Labeling Issue,
- 3. Campaign management Issues.
These KPI can be captured by Records and Case Management module or perhaps, we can think of using "Incidence Management" component in Solution Manager, which comes free bundled with ECC, to capture it.
Just like tickets are raised, assigned to a particular person for a particular module, closed in Solution Manager, we can keep track of these incidence of non-compliance, under what category they are assigned, and what actions are planned to be taken and when it is closed.
Aspect: Product and Service Labeling
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
Euro III Emission compliance sticker in automobile, "Do not dispose in fire" warning in alkaline batteries, "Smoking/ Drinking is injurious to health" warning in Cigarette packet or Liquor bottle (in India) are examples of the product information required by procedures.
To find out "the percentage of the products (and services) covered", we need to follow similar procedure as that of PR1 KPI. The master data "0PRODUCT" needs to be enhanced to have a time dependent indicator as navigation attribute, to find out this ratio.
Let's see the remaining KPI's in Part P2.
Disclaimer: The opinions expressed in this blog are purely my personal opinions and has no legal liability on my employer or affiliates or parent organization.
