Voice enabling SAP Services, a few days back the SAP NetWeaver Voice White Paper came to my attention, clarifying the technology and possibilities developers, business process engineers and others will have to combine the world of voice (speech recognition, speech interaction, etc.) with the world of SAP data and processes. With the ramp-up of SAP NetWeaver Voice this summer, it will be possible to define process flows within Visual Composer and the Voice kit for Visual Composer Voice, which can interact with the caller and can access (and update) data in the SAP backend system. Due to the fact that the backend system can be any SAP system we know of, like ERP, CRM, SCM, etc. you can just imagine how many alternative ways you have to communicate to SAP systems via voice. User can for example check the status of an order, make a leave request (or sick call), doing a time entry, all of which are enhancing the call center services. The new SAP NetWeaver technology is connecting to the existing "voice world” by using the industry standard of Voice XML (leveraging VoiceObjects technology), which enables a large variety of voice partners to connect to the SAP voice interface. Check it out, it’s great stuff. If you like to get more information about SAP NetWeaver Voice just check out the white paper , posted in the SDN. Voice Objects
