On 14th of September 2015, SAP released support package 5 of SAP Multichannel Foundation for Utilities and Public Sector. In addition to the existing Public Sector processes released with SP04, the following have been added:
- Enhanced form processing (draft mode, edit, upload attachment, multiple form instances, rules engine integration (BRFplus), table forms)
- Correspondence inbox
- Agent co-browsing
- Alert management enhancements (direct link to invoice/filing obligation alert)
- Switch between multiple business partners linked to one online account
Please see the attached screenshots of the delivered sample UI for better illustration. For more information see application help (http://help.sap.com/mcfpubsec). The next release is planned for Q1/2016.
Albrecht Weiss
SAP Solution Management Public Sector
BRFplus Integration:
Attachments:
Table Forms:
Multiple business partner per online account:
Agent Co-Browsing:
Correspondence Inbox:
- SAP Managed Tags:
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